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Director, Global Renewal Sales Operations

Element AI

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Sales & Business Development, Operations

Waltham, MA, USA

Posted on Sep 18, 2024

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Position reports to: Senior Director, Global Renewal Sales Operations and Execution

Location: Waltham or San Diego. Flexible work persona, up to 3 days in office

Role

ServiceNow is experiencing tremendous growth through the market acceptance of our cloud-based Enterprise Service Management offering. We are seeking a proven & experienced professional to lead a global cross-functional sales planning and operations function within our Renewal Sales Operations team. You will work closely with the VP Global Renewals to lead sales planning, establish and execute a consistent operational cadence, and generate business insights. You will bring structure and sustainable, scalable processes to support sales growth and ensure x-functional alignment.

Director, Global Renewal Sales Operations will have global experience leading organizations in a rapid growth phase; establishing and refining planning and operational capabilities in a global sales organization; improving sales processes and tools to scale; and partnering with sales and functional stakeholders at all levels to achieve business priorities.

What you get to do in this role:

Inspire, lead and develop a small, high performing direct plus matrixed team
Partner with the VP of Global Renewals to shape and build actionable plans to capture opportunities and maximize future revenue growth
Demonstrate strong systems acumen and the ability to deliver identification, implementation and integration of new capabilities and improvements to the existing business ecosystem enabling the evolution of the renewals business
Fundamentally refine and standardize processes, policies and workflows across the Global Renewals operations teams and relevant stakeholders including the broader sales operations organization
Drive an integrated planning function ensuring alignment with peer leaders and all key stakeholders including org structure, revenue growth projections, headcount, territory/quota setting and coverage evolution
Establish and execute a proactive operational cadence to ensure the health of the Renewal Sales business (forecasting, pipeline, KPIs, business reviews, etc.)
Initiate and lead various complex cross-functional initiatives aimed at driving growth, increasing productivity and/or more efficiently scaling the business including third party vendor management
Build organization capabilities to provide proactive actionable insights into business drivers, identify areas of opportunity or risk, and drive critical business decisions
Collaborate with peer leaders to establish best practices, foster knowledge sharing & skills development across the organization
Produce presentations to brief & influence senior stakeholders

Qualifications

Our ideal candidate:

8+ years sales strategy, sales ops, consulting and/or highly related experience
Confidence building, managing & coaching high performing teams
Sound business acumen; deep knowledge of renewal sales & GTM strategy
Keen structured problem-solving and analytical abilities; able to frame a business problem, analyze options and provide recommendations
Adept at building trusted relationships and influencing at all levels
Excellent communication skills (verbal and written); able to convey complex ideas in a clear, concise manner for exec audiences
Experience challenging the status quo and setting new strategic & operational direction based on fact-based, data-driven analysis
Sharp operational mindset; skilled at building processes to scale
Superb analytical skills; able to translate data into actionable insights
Demonstrated skills in business transformation, collaborating in a matrixed environment and leading large-scale programs
Self-motivated with an ability to manage multiple concurrent initiatives
You are a continuous learner, enjoy taking on new challenges and are comfortable handling ambiguity
You love winning as a team and always have your teammate’s back
Bachelor’s degree; MBA/advanced degree preferred
Advanced Excel and PowerPoint skills

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

This job is no longer accepting applications

See open jobs at Element AI.See open jobs similar to "Director, Global Renewal Sales Operations" DCVC.

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