Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

We are looking for a Data Rockstar! An ideal candidate will have end to end experience in gathering requirements from stakeholders, understanding their needs vs wants, retrieving data using data mining languages (SQL/PLSQL etc.) and developing effective executive level analytics dashboards using Tableau and Power BI that communicates a clear data story. The work requires extensive experience in responsive visualization design and development along with mining and manipulating data and proficiency in requirement gathering. As senior personnel, the ideal candidate is expected to be open to mentoring others, serving as a technical lead within the team, and providing optimization solutions to problematic analytics deliverables.

The ideal candidate should have a background in analytics and statistics, the ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. They should also be able to effectively handle ad hoc requests with little guidance.

• Develop interactive data visualizations that enable business insights and make recommendations
• Design and develop scale analytics solutions for Cloud and Engineering Organizations
• Work cross functionally with stakeholders to gather requirements for analytics requests and be differentiate between needs vs wants
• Effectively create wireframes and mockups based on requirements and participate in data strategy
• Lead complex data analysis to develop, track, and maintain key metrics to ensure alignment across stakeholders.
• Create datasets using SQL and build powerful visualization that communicate the story
• The right candidate will have hybrid skills in business analytics, data visualization in Tableau, PowerBI, data engineering
• Troubleshoot production issues and resolve them quickly with minimal help
• Train business users to use dashboard, enable them to interpret the data
• Present recommendations to senior leadership, and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners
• Look for data quality opportunities to promote a data quality mindset across ServiceNow

Qualifications

Qualifications

To be successful in this role you have:

To be successful in this role, we need someone who has:

• Bachelor's degree in Analytics, Statistics, Mathematics or similar focuses
• Minimum of 5 years of professional experience as an analyst with 3 years of those years in designing executive level dashboards
• Proficient in using SQL to extract data from data warehouses & prepare data for complex analyses
• Expert knowledge of Power BI, Tableau and other BI analytics tools
• Expert level understanding of dashboard design
• Expert in Snowflake Architecture
• ServiceNow Performance Analytics experience preferred
• Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
• Superior communication and presentation skills
• Must be able to work in a fast-paced environment and be able to adopt to changing requirements
• Excellent inter-personal skills

What’s in it for you...

• You get a deep understanding of Cloud and Engineering business processes, KPIs and how the organizations use data to make decisions
• Ability to influence senior leadership with your dashboards and insights and promote a data driven culture
• Partner very closely with data engineering on large projects to develop complex datasets
• Work on challenging datasets to uncover insights and tell the story and solve technical hard problems with effective dashboard design and development
• Mentor and coach junior resources and provide technical guidance to the team
• Collaborate with the data science team on projects where data science can have a large impact
• Identify areas of innovation and process improvement across the team
• Exposure to working in a Scrum team following agile best practices

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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