Be a core part of a new team we are building in Sydney. The role of the Associate Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalises customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.
As part of the global customer success organisation, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
Technical Consultants are customer-facing and will deliver our portfolio of technical accelerators remotely to Impact customers. Each accelerator represents a technical aspect of the ServiceNow product and helps customers improve their product adoption, AI usage, instance health, and the value achieved through the product. They are responsible for understanding business problems and how ServiceNow products and solutions can help solve their challenges.
You will act as the ServiceNow subject matter expert, presenting an applied demonstration of the product or improvements to an existing implementation using a copy of the customer instance. You will also answer technical questions, provide leading practices, and build a trusted advisor relationship with customers, often going into software engineering and AI-level depth to help resolve questions. A Technical Consultant contributes to net new accelerator innovation and continuous improvement efforts.
The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
· Present and deliver offerings from our portfolio of Impact Technical Accelerators to large enterprise customers remotely
· Prepare all client-facing and internal deliverables that are technology-related.
· Assist with the identification of process improvement opportunities.
· Engage with customers’ requests in our Impact Digital Experience portal.
· Excited to learn about ServiceNow Products and how they can help solve customer’s challenges.
· Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, Artificial Intelligence {AI} etc.)
· Develop and maintain strong working relationships with global Impact team members.
· Assist with the development of new offerings for our Technical Accelerators portfolio.