To be successful in this role, we need someone who has:
· Technical background and ability to learn and absorb technology quickly.
· Great written and verbal communication skill
· Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
· The ability to communicate effectively with people at all levels.
· The ability to have difficult conversations with customers.
· The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
· Basic understanding of ITIL Skills and business processes.
· 2 - 4 years working within an IT environment
· The ability to work as part of a team and on their own initiative.
· Language: Portuguese
Desired requirements
· A good understanding of the ServiceNow platform is an advantage
· Experience with using and troubleshooting SaaS applications.
What’s it like to work @ ServiceNow?
Career growth is a way of life at ServiceNow; our managers truly develop employees. Add new skills to your resume, take on new challenges and discover your full potential.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
JV20
For positions in California (outside of the Bay Area), we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!