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Director, Resell GTM Strategy, Planning and Business Operations

Element AI

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Operations

San Diego, CA, USA

Posted on Aug 1, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Lead strategy and business operations for the Resell GTM function for our Partner Ecosystem, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The Resell GTM strategy, planning and business operations team interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

Lead and drive strategy, planning, operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities
Be a business partner to Resell GTM leadership team, providing insights to help shape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams
- Work directly with Resell GTM leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes, leverage data and analytics to optimize partner operations and Resell GTM initiatives
- Develop and implement comprehensive business strategies to effectively measure and analyze key Resell business operational metrics
- Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence
- Implement best practices and technology solutions to streamline operations and enhance overall Resell business effectiveness
Act as a thought leader and business partner, who can provide strategic and operational direction and develop innovative solutions and processes to scale Resell business
Lead the forecasting process to support the Resell GTM business, implement forecasting methodologies and tools to improve accuracy and visibility
Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders
Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments
Help support and lead purpose and culture of team and company
Recruit, develop and lead a team of Partner Business Operations Managers and Specialists

Qualifications

Our ideal candidate:

12+ years relevant work experience; prior experience in go-to-market, strategic, operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
Excellent people management skills and experience; ability to build strong, diverse, high performing teams
Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
Sharp business judgment, ability to see "big picture" and to prioritize
Executive presence, strong verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

For positions in California (outside of the Bay Area), we offer a base pay of $155,800 - $272,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

This job is no longer accepting applications

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