Qualification & Experience
· Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
In order to be successful in this role, we need someone who has:
· Working knowledge of the components in a web applications stack.
· AngularJS framework knowledge
· Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
· Must have basic object-oriented programming skills (Java strongly preferred)
· Good to have basic understanding of SQL.
· Strong troubleshooting/root cause isolation skills
· Demonstrated creative problem-solving approach and strong analytical skills
· Must be proficient with analyzing log files and standard debugging concept.
· Experience providing web development support is highly desirable.
· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
· Excellent communication skills (verbal and written).
Preferred Skills (Great to have)
· Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
· Experience with configuring Virtual Agent and Agent Workspace.
· Understanding of bootstrap framework
· Understanding of message communication protocols.
· Working understanding of JavaScript
· Familiarity with Eclipse IDE
· Previous experience in software development(or) software consulting.
· Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
· Experience providing SaaS support is desirable.
Opportunity:
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.