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Staff Inbound Product Manager

Element AI

Element AI

Product
Hyderabad, Telangana, India
Posted on Jul 17, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Partner with business department and sub-department leaders to make immediate and lasting impacts to the way we work.

  • Assist the Marketing leadership along with business department heads, in creating the product strategy and budget needs.

  • Lead cross-functional teams to meet business outcomes, design workflows, software implementations, and manage incidents.

  • Help craft the future look, feel, and functionality of ServiceNow’s Marketing product.

  • Work with internal customers and suppliers at all levels and responsibilities

    Key Responsibilities:

    Product Strategy and Roadmap:

  • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.

  • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.

    Requirement Gathering and Prioritization:

  • Collaborate with stakeholders, to gather and prioritize product requirements.

  • Define user stories, use cases, and acceptance criteria to guide the development process.

    Technical Understanding:

  • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.

  • Collaborate closely with engineering teams to ensure the technical feasibility of product features.

    Cross-Functional Collaboration:

  • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.

  • Foster effective communication and collaboration among team members.

    Product Development Oversight:

  • Monitor and track product development progress, ensuring that it stays on schedule.

  • Make critical decisions and trade-offs to meet project objectives.

    Performance Metrics and Analysis:

  • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.

    Customer Feedback and Iteration:

  • Gather and analyze stakeholder feedback to identify opportunities for product improvement.

  • Iterate on product features and enhancements to address stakeholders needs and pain points

Qualifications

To be successful in this role you have:

  • 8+ years of overall software experience with 5+ years as a Technical Product Manager or similar role in the technology industry.

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.

  • Strong background in lead-to-cash Processes, as well as experience in implementing and managing products like AEM, Marketo, Allocadia, Dynamics or similar platforms.

  • Strong technical background and the ability to communicate effectively with development teams.

  • Strong prioritization skills and the discipline to focus on high impact activities.

  • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).

  • Experience defining and capturing product requirements and transforming them into a product roadmap.

  • Experience in managing SaaS product and vendors. Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

  • Experience driving solution development looking at big picture.

  • Exceptional communication and leadership abilities.

  • Strong analytical and problem-solving skills.

  • Ability to adapt to changing priorities and work in a fast-paced environment.

  • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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