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Supervisor, Sales Operations Management

Element AI

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People & HR, Sales & Business Development, Operations

Waltham, MA, USA

Posted on Jul 13, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
Act as a Business Partner to the reps and leadership you support
Lead a team of specialists who are responsible for service provider specific account reps and accounts
Responsible for the quality of work and productivity of each direct report. Including meeting SLA requirements for communication responses, Order Form requests and any urgent and non-standard asks that come to you and your team
Analytical support and reporting (including QBR) by Region/District. Provide guidance / assistance in QBR deck preparation for team(s)
Drive adoption of forecasting tools and dashboards within respective regions
Provide trainings and guidance to sales and sales operations teams on key Service Provider initiatives
Special Projects - Training curriculum, data cleanup, additional projects upon assignment or as they arise
As new products, pricing changes, etc. are introduced, ensure sales readiness from training to systems and operational implementation
Ensure governance around policy and procedure pertaining to crediting, ordering and pricing for your team
Provide support on deal structuring and understanding of customer contracts guiding new business, upsell, and cross sell activities
Act as a point of escalation for non-standard requests; be a liaison between sales and extended internal teams (ie: deals desk, order management, legal, revenue, FP&A etc.)

Qualifications

To be successful in this role you have:

Previous management experience
2+ years proven experience of Sales Operations in a software sales organization
Has been in a sales supporting role previously
Proficient in the use of sales methodologies and sales force automation tools
Provided support on deal structuring
Proficient in PPT, Word and Excel
Strong listening, analytic and organizational skills
Team player with positive attitude
Excellent analytical and problem-solving skills with ability to drive conflict resolution
Excellent interpersonal, written and verbal communication
Ability to work in an aggressive, fast-paced environment managing multiple priorities
Must be hands-on with solid attention detail
Experience in Software as a Service is a plus
Results Driven

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

This job is no longer accepting applications

See open jobs at Element AI.See open jobs similar to "Supervisor, Sales Operations Management" DCVC.

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