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Certification Learning Strategy Program Sr. Manager

Element AI

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Chicago, IL, USA

Posted on Jul 12, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The ServiceNow Training and Certification organization is highly adaptable, innovative, and constantly evolving. We are passionate about our products and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Expert Programs team provides the most advanced members of our ecosystem with the training and recognition that rewards their expertise and years of experience. Partner with these experts to promote them and keep them current.

What you get to do in this role:

Lead Program Owner of all Expert Programs curricula (ArchX, CIWF, new architect programs, etc.)
Driving the need for performance-based assessments through job task analysis.
Design and help develop collaborative learning offerings. i.e.e cohort style programs.
Drive consistency, quality and learning impact of Expert Programs by managing the strategy design, competency framework and implementation of curricula and learning experiences
Collaborate with Learning Strategy Program Managers to ensure timely and effective delivery of learning strategies and learning experiences
Work closely with Delivery Managers and Curriculum Development team to ensure objectives, deliverables, and timelines for curriculum development are met
Work with team members, SMEs, and Curriculum Development to design curriculum plans for future Expert Programs opportunities
Responsible for ensuring continuous improvement opportunities and release updates are reflected in learning materials
Incorporate results of program feedback and data analysis
Incorporate learning best practices into new programs and existing curricula
Evaluate learning program efficacy
Evaluate instructional design and digital content quality
Collaborate with team members to ensure technology and platforms reflects learning best practices
Market and communicate the value of the program to both internal and external stakeholders
Primary contact with sales and partner teams
Lead the certification efforts for Expert Programs, ensuring alignment with industry standards and best practices
Drive consistency, quality, and impact of the Certification program by managing the strategy design, capability framework, and implementation of performance assessments and job task analysis

Qualifications

In order to be successful in this role, we need someone who has:

Experience designing and developing expert training programs for demanding technical organizations
Experience of Performance-based assessments (PBA’s)
Experience of Job Task Analysis (JTA’s)
Excellent project and program management and organization skills
Strong interpersonal and communication skills
Ability to work collaboratively with a diverse group of stakeholders
Current knowledge of effective learning and development methods including understanding of training trends, emerging technology, and best practices
An understanding of diverse learning needs which vary across countries, regions and business units
A creative perspective and eye for detail
A resourceful “roll up your sleeves and get things done” mentality

EEOE Statement Section

ServiceNow’s EEOE statement is automatically added to each U.S. based job description.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

This job is no longer accepting applications

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