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Manager - Go To Market (GTM) Product Testing

Element AI

Element AI

Raleigh, NC, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The Product Testing manager is a leadership role responsible for overseeing and developing testing processes and strategy for Go To Market Channel and Sales products. You will play a crucial role in partnering with Digital Technology teams and stakeholders in leading comprehensive user testing strategies. You are responsible for developing testing approach, scope, and objectives to meet quality and testing standards. This is a people manager role with direct reports of full time employees and contractors. You will lead a high performing team located is US and India.

What you will get to do:

  • Play a highly visible role in leading product testing on behalf of business functions
  • Collaborate with business stakeholders to understand feature roadmap
  • Partner with product management, developers, and quality engineers to deliver quality testing methods
  • Drive innovation with Gen AI and automation framework
  • Manage end to end user acceptance testing deliverables and monitor results
  • Manage test related documentation, test plans, and test reports
  • Develop close loop improvements by collecting feedback and executing improvement plans
  • Thrive in a complex matrixed environment to solve challenges


To be successful in this role you have:

  • BA in Computer Science, Software Engineering, Management Information Systems
  • 12 + years background in product testing with 5 years in a manager role
  • Sales domain experience (CRM, CPQ) and overall experience with Got to Market functions
  • Ability to build trust and win as a team mentality
  • Ability to communicate and present at the leadership and executive level
  • Deep problem solver and knows how to overcome challenges
  • Track record of being successful in cross functional and matrixed organization
  • Breadth of knowledge in both technical and business acumen
  • Able to prioritize and multi task across several projects, demands, and customer needs


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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