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Staff IT Program Manager

Element AI

Element AI

IT, Operations
Addison, TX, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

ServiceNow’s Digital Technology (DT) organization leads the digital transformation of ServiceNow’s business functions. The Strategy Realization Office (SRO) organization supports this transformation by providing Program Management services.

We are looking for an individual to join us as a Program Manager on the SRO team, where you will play a key role in planning and implementing complex, cross functional DT programs that directly support ServiceNow’s corporate priorities in the DT Operations portfolios. You will get to work with amazing global talent, leverage ServiceNow’s great Agile products and take pride in being part of delivering excellent outcomes.

What you get to do in this role:

  • Responsible for taking company-wide, mission critical IT Infrastructure, Security, Global Risk and Compliance projects from original concept through final implementation.

  • Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability.

  • Provide transparent communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors – and people will appreciate your honest, forthright communication.

  • Employee development and opportunities are essential at Service Now.

  • You’ll develop detailed program/project execution plan and manages all implementation processes including budget management, resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints, and quickly establish yourself as a go-to leader within IT.

  • Do the right thing! You’ll represent ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility.


In order to be successful in this role, we need someone who has:

  • Minimum 8+ years in very recent project/program management experience

  • With at least 6 years of that dedicated to running large IT projects

  • Minimum 2 years Scrum Master

  • Experience managing projects in Global Risk and Compliance and Security/Cyber Security:

  • Remediation

  • Risk and compliance

  • Cloud Access Controls

  • Vulnerability Management

  • Experience managing projects in Cloud:

  • Global cloud networks: (AWS, Azure, and GCP)

  • VPN

  • Cloud Access Controls

  • Cloud Services

  • Experience managing projects in IT Infrastructure:

  • Systems and Storage

  • Platform Operations

  • Experience partnering with Enterprise Architecture on transformation programs including new technologies and methodologies

  • Extraordinary attention to detail in the day-to-day project management activities required to deliver at scale.

  • Fantastic skills with stakeholder engagement at all levels of an organization

  • Someone who can communicate equally as effectively to a core project team and C-Suite executives

  • Proven experience in managing multiple large projects (agile and waterfall) in an enterprise environment.

  • Solid experience in:

  • Decision-making and negotiations

  • Risk assessment, and mitigation strategies

  • Excellent communication, problem-solving, conflict/resolution management, active listening, time management, and interpersonal skills required.

  • Should demonstrate consistent ability to guide cross-functional teams and deliver solutions while mitigating or removing hurdles/obstacles.

  • Passion for learning and using the platform of the world’s most innovative company

Preferred Experience/Qualifications:

  • CSM (Certified Scrum Master)

  • Experience in Agile Transformation for IT Operations and Information Security


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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