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Workplace Services Site Lead

Element AI

Element AI

Melbourne, VIC, Australia
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Main point of contact for all WPS issues/requests from employees, visitors, and landlord.
  • Act as Landlord liaison, dealing with any issues and attending tenant meetings on behalf of ServiceNow. Provide comments to the landlord and pass information back to the WPS Manager.
  • Management of contracted vendors ensuring they are maintaining their SLAs and KPIs.
  • Ensure cleaning contractors maintain office cleanliness; maintain kitchens, conference rooms and common area office space.
  • Responsible for WPS requests via the ticketing system and achieving stated SLAs for closing tickets.
  • Support in WPS projects with the WPS Manager for example roll out of initiatives within the office.
  • Manage finance systems, raise POs, maintain the spend management dashboard, and create and own the office budget.
  • Oversee the ordering, stocktaking, and maintenance of food/beverage/office supplies. Ensure that our vendor partners maintain a constant stock to provide a consistent employee experience.
  • Ensuring that the WPS policies in Health & Safety, office guidelines and security are maintained and updated as required.
  • Execute the on and off-boarding of employees and make sure the seating plan is always updated.
  • You will be required to ensure that all areas of the office are always well-maintained and presentable.
  • Conducting meeting room setups and supporting internal/external training sessions.
  • Additional requirements will include handling internal tickets for maintenance and other office repairs; such as A/C failures.
  • Meet with stakeholders to ensure their requirements are met and expectations are set. Work with the WPS Manager to pass on any feedback.
  • Organise and manage community events to create a culture within the office.
  • Partner with the IT/Networks team to provide support for on-site technology requirements.
  • Support the WPS manager with operations and/or events coordination for other ANZ offices.
  • Possess strong written and face-to-face communication skills.
  • Previous management experience is desired.
  • Ability to multi-task with ease
  • Demonstrates a methodical and thorough way of working.
  • Exhibits a high level of attention to detail.
  • Possesses strong customer face to face skills.
  • Exhibits a high level of attention to detail.
  • High understanding of Mechanical and Electrical equipment
  • Contract management experience is essential.
  • Organized and meticulous
  • Able to work well under pressure.
  • Confident and articulate
  • A desire to show initiative and able to ‘think on feet’.
  • A self-motivated individual
  • An outgoing, positive thinker with consistent levels of evident enthusiasm
  • A team player who upholds ServiceNow’s values and professional integrity


To be successful in this role you have:

  • At least 3 years’ experience coordination role
  • Must have worked in a fast-paced environment
  • Previous management experience is desired
  • A Facilities and H&S related qualification is desirable

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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