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Strategic Project Manager

Element AI

Element AI

Atlanta, GA, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The HRBP Strategic Project Manager brings strategic talent programs to life for our business functions in close partnership with HRBP leadership. This role works behind the scenes to understand the business strategy, philosophy, and requirements while leading the change and operational activities to bring that program to life at scale. This role serves as a key liaison in translating people related business strategies into comprehensive project plans, ensuring stakeholders are completing their contributions, and identifying potential areas of concern for HRBP leadership. The ideal candidate is passionate about employee experience and graceful change and brings the operational rigor to make excellence happen.

What you get to do in this role:

  • Plan & drive functional strategic people related programs for specific business unit(s)
  • Lead project management of functional talent strategy and other large scale function-specific talent related projects
  • Translate business needs and functional requirements into roadmaps & detailed project plans, partner with COEs/HRBPs to ensure components are being completed by determined timelines, and ensure correct individuals are plugged in
  • Identify, track and mitigate risks and blockers for HRBP leadership
  • Coordinate talent strategy related reviews/ check-ins with sponsors and ensure materials are created
  • Manage and track impacts of key programs and changes and coordinate quarterly/regular check-ins, including updating metrics and scorecard
  • Become a trusted partner with our Global People COEs by demonstrating an understanding of their initiatives and providing a path for their programs to be executed at scale within a function
  • Operationalize organization transformation plans and organize multiple stakeholders across Ops, Legal, Comms, and HRBPs to deliver effectively
  • Lead change management efforts to understand stakeholder readiness and conduct change activities required for successful program adoption
  • Implement best practice methodologies including change management, process improvement, and project/portfolio management
  • Assist with analyzing functional People data and developing presentations on Global People related topics for business leadership and meetings
  • Coordinate and project manage large scale org changes & workforce planning efforts within a function


To be successful in this role you have:

  • Strong business background with proven HR Operations management experience; 8+ years
  • Proven background in change management, process improvement, and project/program management
  • The ability to quickly build relationships and trust with stakeholders and team members
  • Able to strike the right balance between maintaining strong trust-based relationships while holding people accountable at all levels
  • Strong collaboration and communication skills are a must– able to work well with many different types of people, able to influence and lead without direct reporting authority
  • Facilitation skills in leading planning meetings, check-in meetings, and retrospectives
  • Strong working knowledge of cloud productivity and collaboration tools as well as Microsoft Office
  • Bachelor’s degree or equivalent experience in Business Administration, Finance, Business Management/Operations, or a related field
  • Experience as an HRBP or HR Generalist is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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