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Program Manager & Instructional Designer in Partner Experience

Element AI

Element AI

Design, Operations
Addison, TX, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

At ServiceNow, we are dedicated to making the world of work, work better for people. We believe in a service orientation toward the activities, tasks, and processes that define day-to-day work life, enabling the modern enterprise to operate faster and be more scalable than ever before. Our mission extends to our partners, with whom we aim to simplify and scale through robust enablement strategies, ensuring our shared customers receive exceptional value.

Role Summary:

Program Manager & Instructional Designer in Partner Experience, you will be responsible for maintaining, developing, and launching digital enablement strategies and programs to optimize the ServiceNow partner ecosystem. This role involves a blend of creative instructional design, effective program management, and continuous improvement of partner enablement resources.

Key Responsibilities:

· Create new digital learning experiences to guide the intake process for Shark Camp for Partners and ensure it meets market objectives.

· Develop and refine partner-first resources for workshops, ensuring partners effectively extend ServiceNow’s capabilities.

· Manage cross-functional speakers with internal teams such as Partner Marketing, Partner Solutions, and Partner Programs to ensure a cohesive strategy.

· Design compelling and interactive learning activities and knowledge checks that enhance retention and engagement.

· Utilize project management skills to oversee enablement initiatives from conception through execution, ensuring they meet deadlines and budgets.

· Drive the adoption of learning programs through effective internal and external marketing strategies.

· Evaluate the effectiveness of training programs, leveraging data analysis and feedback to enhance learning outcomes and partner proficiency.

· Collaborate with internal and external stakeholders to continuously improve training resources and address gaps in knowledge and processes.


· 5+ years of experience in instructional design and partner ecosystem management within IT or software environments.

· Strong understanding of adult learning theories and instructional design models.

· Proficient in project management, with a track record of managing complex projects within a partner-oriented organization.

· Excellent verbal and written communication skills; capable of conducting stakeholder negotiations and leading productive meetings.

· Experience with eLearning technologies like Articulate 360, Rise, Captivate, and Learning Management Systems.

· Demonstrated ability to work independently in a fast-paced environment, managing multiple priorities with a high-performance, growth mindset.

· Bachelor’s degree required.

· Willingness to travel up to 20% worldwide.

What We Offer:

· Competitive compensation and generous benefits.

· A collaborative and inclusive work environment where you can grow your career with some of the most advanced technology and talented developers.

This role is an exciting opportunity to drive significant impact through learning and enablement, fostering a knowledgeable partner ecosystem poised for success.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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