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Dir, Business Process Mgmt

Element AI

Element AI

Atlanta, GA, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Reporting to the Global Vice President of Strategic Customers (Elevate) the Director, Global Strategic Customers (Elevate) mission is to enable ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale.

The Director will prioritize, shape, and execute several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution of large strategic deals. The Director is also responsible for setting up and leading a small global team of experts who support our most strategic executive and large deal engagements across ServiceNow. The Director’s mission is to partner with key cross-functional teams to develop and permeate innovative approaches that elevate the global GTM org’s engagement with senior executives.

Priorities & Responsibilities

  1. Design and execute key strategic initiatives accelerating the execution of strategic deals at scale:
    • Partner with cross-functional leaders in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
    • Synthesize inputs from leadership and run data analytics to support the preparation of strategic material for senior leadership meetings.
    • Manage the execution of all approved initiatives directly or indirectly: exemplary initiatives may include items related to sales incentives, new commercial structures, white-glove operations, innovative adoption deal mechanisms, and partnership opportunities.
  2. Grow and manage a small global team of experts charged with creating compelling, business-centric narratives/content for key executive engagements:
    • Execute high-quality proposals and presentations while meeting tight, customer-driven timelines.
    • Drive collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., focused on complex deals, targeted executive briefing support).
  3. Lead the team to enable new approaches that permeate across the global GTM org and elevate ServiceNow’s engagement with senior executives:
    • Develop team talent through hands-on coaching, growth conversations, and support.
    • Partner with different GTM teams to develop and permeate new innovative content & narratives that elevate the global GTM organization’s engagement with senior executives.
    • Embed structured problem-solving and strategic business thinking with targeted enablement and best practice sharing – both within the immediate GTM teams and cross-functional teams.



  • 7+ years of experience in the software industry. 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to SaaS offerings.
  • General understanding of SaaS deal economics and contractual standards.
  • Experience partnering with/supporting revenue teams and revenue leadership.
  • Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.
  • Experience developing senior-executive, customer-facing deliverables.
  • Advanced MS Excel and MS PowerPoint skills.
  • Advanced problem-solving, conflict resolution, active listening, and time management skills.
  • Must enjoy working in a highly collaborative environment.
  • Experience working in a fast-paced, team environment.
  • Experience in matrixed management environments and strong stakeholder management skills.
  • Excellent presentation and communication skills.
  • Continuous improvement and growth mindset.
  • Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc., a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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