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Principal Inbound Product Manager, Platform (Workflow Automation)

Element AI

Element AI

San Diego, CA, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


The Now Platform is our modern Platform-as-a-Service (PaaS) that not only powers every ServiceNow delivered application, but also allows customers to create their own custom application and integration solutions.

As part of the ServiceNow Platform team, you will partner closely with Design, Engineering and other PM leaders to define and build the capabilities that will power the next generation of the ServiceNow platform. Success means happy and productive customers, and a vibrant ecosystem of 3rd party developers who are able to build delightful user experiences on the NOW platform.

We’re looking for an experienced Principal Product Manager, Platform (Workflow Automation) that wants to seamlessly connect organizations across the enterprise on a no code platform. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the ServiceNow workflow automation capabilities, by creating new and compelling low-code and no-code experiences on the ServiceNow platform. You will help define and mature the core platform products, your work will be highly visible and will improve the daily lives of millions of our customers.

This position reports to: Sr Manager of Product Management, Workflow Automation, Platform

What you get to do in this role:

  • Drive vision, roadmap, strategy and requirements that meet the needs of our enterprise customers
  • Define low-code / no-code workflow features and capabilities, and define idea experiences required to unlock customer and business use cases
  • Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy around data management, with emphasis on a holistic vision across multiple technologies for a broad set of use cases
  • Be a voice of the customer and provide a business perspective on value during day-to-day development
  • Be a visible product expert, sharing best practices both internally and with customers
  • Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials and training documents.


To be successful in this role you have:

  • 5+ years experience as a Product Manager
  • Experience with low-code workflow automation products
  • Experience with business process management and digital process automation technology
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • Comfortable delivering product presentations to large audiences
  • Proven ability to execute to plan and getting things done
  • Strong verbal and visual communication skills
  • Exceptional problem-solving skills
  • Must enjoy working in a highly collaborative environment.
  • Must be able to travel approximately 15%

Bonus Points:

  • Prior experience working with ServiceNow development
  • Process architecture background or relevant experience
  • Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes
  • Strong presentation skills and public speaking experience
  • Scrum Master or Scrum Product Owner certification
  • Design Thinking, collaborating closely with design on explorations
  • Results-proven experience working with or implementing product management best practices such as design thinking and lean startup in industry-leading enterprise software companies


For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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