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Staff Software Engineer - Big Data

Element AI

Element AI

Software Engineering
San Diego, CA, USA
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

You will be part of the ServiceNow Cloud Services Big Data Team. The Big Data team is building the next-generation platform that collects, stores and provides real-time access to large amounts of data.

You will also build real-time analytic tools and reporting capabilities for various purposes including:

  • Monitoring, alerting and troubleshooting
  • Anomaly detection
  • Capacity planning
  • Data analytics
  • ETL Pipelines

What you get to do in this role:

  • Build the next-generation Observability platform in a big-scale
  • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
  • Design software that is simple and modular to use to allow other engineers to extend and customize the functionality to meet their specific needs
  • Develop data engineering components and applications and entities to empower self-serve for big data products
  • Be a mentor for colleagues and help promote knowledge-sharing
  • Team player with a proactive mindset


To be successful in this role you have:

  • Bachelor’s degree or equivalent experience in Computer Science or related field
  • 6+ years of experience with Java or a similar OO language
  • 6+ Experience with data structures, algorithms, object-oriented design, design patterns, SQL, and performance-scale considerations
  • 4+ years in building and maintaining ETL pipelines using Bigdata technologies like Spark Streaming, Spark SQL, MapReduce, Kafka and Hive/Impala and Hadoop
  • Ability to design complex systems with material & technical risk at a team level
  • Enjoy working in an agile, rapid development, and prototyping environment
  • Driven towards writing, debugging, and improving existing code
  • Ability to make decisions independently
  • Exceptional debugging, testing, and problem-solving skills.
  • Exceptional written and verbal communication skills with proven ability to effectively communicate complex technical issues to both technical and non-technical teams.

Preferred Qualifications:

  • Master's degree in Computer Science or related technical fields.
  • Able to handle multiple competing priorities in a fast-paced environment
  • Experience with Kubernetes and docker
  • Experience in working with 3 pillars of Observability(metrics, logs and traces) in an enterprise, big-scale settings
  • Proficiency in code and system health, diagnosis and resolution, and software test engineering.
  • Experience in setting and configurating performance testing tools like Jmeter


For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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