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Staff, Technical Product Manager - Testing tools

Element AI

Element AI

IT, Product
Hyderabad, Telangana, India
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on digital transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What we are looking for:

We are looking for a Product Manager who will play a pivotal role in bringing the Tools, Technology & Processes in improving Developer/QA productivity

In this team, we dream big. Our goal is to accelerate developer’s productivity with latest available technology.


Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.

What our team values:

- Being humble and having each other’s backs

- Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

- Producing high quality work, we’re proud of, and not taking shortcuts

- Having fun—we like to joke around, eat lunch together, and even hang outside of work

- Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

You get to do some of this in the role:

· Product Strategy and Vision

o Define the product vision and roadmap for testing tools, aligning them with the overall software development strategy

o Interact closely with Business Stakeholders, Product Team, analyze and incorporate Market Trends to Define quarterly roadmap for execution

o Collaborate with testing engineers and developers to define acceptance criteria and user stories for new features.

o Present the vision to execs and leadership team and get their sponsorship by showing the value and potential ROI on the investment

o Drive day-to-day development decisions representing the "voice of the customers."

o Advocate for the continuous improvement of testing tools and processes

o Drive adoption of the product and track adoption metrics, present the product performance in monthly product reviews with leadership.

o Obtain stakeholder feedback to refine future iterations / enhance products

Product Planning and Release Management

o Define product roadmap and key success metrics; ensure they are instrumented & reviewed

o Gather, prioritize and define requirements for each release

o Gather monthly Product Usage statistics (MPRs) across the line of Products and communicate to key stakeholders

o Create feature plans for each release, including acceptance criteria, use cases, etc

o Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues


You bring:

· Curiosity to know your end-user and empathy to understand their situation and problems (get rid of manual processes)

· Passion for building products and services

· Experience with testing tools and frameworks

· A deep curiosity about Market and Tech and understanding our competition will help us excel in this role.

· Learner mindset and adapting to changing market trends

· Inspire team with the vision of Next Gen/ Art of the Possible - 10x thinking

· Solid understanding of the software development lifecycle (SDLC) and Agile methodologies

· Excellent communication, collaboration, and interpersonal skills.

· Strong analytical and problem-solving skills.


· 8+ years of relevant experience in working as a Product Manager and Process Owners to create Product roadmap, define MVP, define key-value metrics to measure success

· Experience creating and using User Journey mapping, stakeholder mapping, Storyboarding techniques

· Good to have ServiceNow platform experience


· Strong Influencer; strong relationship management and prioritization skills.

· Strong critical thinking and problem-solving skills.

· Strong communication skills - verbal, written, listening and presentation.

· Ability to work well in a large blended team as well as individually.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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