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Director of Software Engineering at Platform Analytics Team

Element AI

Element AI

Software Engineering, Data Science
Amsterdam, Netherlands
Posted on Thursday, July 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role

Here at ServiceNow we have a simple goal: make world work through putting AI to work for the people.

This role is within The Platform and AI Technology Organization(PLATO) and is the engineering organization behind single, unifying and intelligent platform for all ServiceNow businesses, customers and partners to build their products and applications. We are global software engineering organization with more than 2,000 Software Engineers of various skills located across the globe. We build the foundation for new and innovative ServiceNow products to enable our customers’ success. We believe in driving results through a culture of innovation, collaboration, and continuous learning.

The Platform Analytics team is part of the PLATO organization with strong focus on in-platform analytical capabilities. Our mission is "We empower digital enterprises to take informed action through contextualized insights". When we are creating our products, we think about the customer problems first and then we engineer our solutions end-to-end:

  • How do we query data from all our data sources in scalable end performant way?
  • How do we allow easy and simple configuration to all our users?
  • How do we present this data to the user so that it can be understood easily?
  • How do we drive what actions user would take from the data?

All of the above is important to create analytical solutions that work for all the users. As a Director of Software Engineering, you will have the opportunity to lead Software Engineering Managers and influence their teams of engineers. Our Engineering processes involves working with a combination of Product Management, User Experience, Product Content and other teams across the platform BU and our wider businesses to evolve our Platform Analytics products. While Reporting to Engineering Leadership, your team of Software Engineering Managers will be responsible for contributing to and maintaining several products, components, APIs, tools and specifications within the Platform Analytics portfolio. You will guide the team in shaping the roadmap, driving collaboration across the cross-functional teams and most importantly empower and support the teams to effectively and efficiently execute. You will work with other teams at PLATO to ensure alignment of Platform Analytics efforts with and delivery of comprehensive, end-to-end analytical capabilities that work for everyone.

In this role, you will play a major part in building Platform Analytics products that focus on visually rich Data Analytics capabilities such as dashboards, data visualizations, reporting and other re-usable analytical capabilities and building blocks that can facilitate embedding and self-service across all our products on top of the ServiceNow Platform in order to bring analytical value deep in the core of products and applications. We have built a new experience on top of the latest ServiceNow technologies with a completely fresh approach to User Experience. The expectation is that any user, regardless of technical and analytical knowledge, can use the in-platform analytics in the enterprise setting in a simple and quick manner. We are just getting started with our early-adopter customers and we need your help in further refining and making available our amazing range of analytical capabilities and building blocks to our customer base of over 10,000 enterprise customers around the world.

The Successful candidate will:

  • Manage, mentor and lead a globally distributed team of managers and engineers
  • Manage various projects and cross-team collaboration
  • Work with the cross-functional team to build visions, strategies and roadmaps with soring focus on prioritization; balance the right amount of structure and planning for a fast-paced engineering team
  • Be a role model for your team
  • Build the best dashboarding and data visualization capabilities that allow our platform users, applications users and really anyone to tell their analytical story to various audiences, from executives down to operations.
  • Power our analytical capabilities with an ability to operate across variety of data sources, inside and outside of ServiceNow so that we can democratize the data and activate learnings from it
  • Create world class user experiences using the latest and greatest ServiceNow technology stack that is redefining how world will work with ServiceNow
  • Use the opportunity of this unique moment and be part of our own AI transformation toward making our AI Platform by embracing and productizing the latest that our own AI R&D and Platform teams are creating at the core through own strong partnerships with leading AI companies today such as Nvidia and Microsoft.
  • Own and drive engineering execution with world class software engineering team where you will have an opportunity to manage a team of software engineering managers that run several teams
  • Cross-functionally collaborate daily with peers and colleagues as One product team and work together with many like-minded software engineers, product managers, user experience experts and quality engineers to produce high impact and high quality software.
  • Work closely with entire team to understand detailed product requirements and own your team’s code participating in design, implementation and testing as we as following through on delivery to our users.


To be successful in this role you have:

A track record in Engineering Leadership where you have led Managers, Developed Managers and Managed several engineering teams. Ideally across multiple geographies with demanding cross-functional collaboration and a strong product-centric environment. Ideally you lead from the front by being hands-on with Software Architecture as you built products or services for Analytical, Data-Driven products or Data Visualization purposes.

Essential Requirements:

  • 15+ years overall experience covering Software Engineering and Architecture Expert knowledge of software design patterns, processes and best practices
  • 5+ years industry experience in building Software Products and using Continuous Integration/Continuous Delivery solutions.
  • 5+ years of software engineering leadership roles in an Agile or DevOps practice, with roles of increasing responsibility, and shown experience developing and leading enterprise initiatives.
  • Excellent interpersonal skills in line with the ServiceNow People Pact. Builds strong relationships while interacting with internal and external stakeholders in a way that promotes accountability and invites discussions on complex issues.
  • A passionate, enthusiastic and creative leader who can look beyond today's problems to find tomorrow's solutions. Providing hands-on support to teams as a change agent that believes teamwork and communication are critical to high performing team function.
  • Experience supporting changes to culture, behaviour, processes and implementing innovations. We believe these are critical for improving teams of all sizes for continuous improvement.
  • A track record of success leading cross-functional teams and can demonstrate success planning, effectively communicating, presenting, and influencing stakeholders.
  • Provides detailed meaningful success metrics for a Software Products.
  • Demonstrate continuous learning behaviours and apply that to people, tools, technologies and processes. While remaining curious about everything and want to know why and how things work.
  • Always works to understands the customer problem to be solved for each deliverable undertaken. Works with the Product Management team to define product features and translate the concept into Software.
  • Enjoys working with software, enterprise tools and building high quality products. Usually through small, rapid and iterative change.

Desirable Experience:

  • Track record of success delivering key products while leading engineering teams through complex delivery problems and creating leaner, more collaborative solutions
  • Strong background in Software Engineering for different technology eco systems such as Java and JavaScript


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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