Qualification & Experience
Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
· Candidates will lesser experience will be considered for appropriate roles.
In order to be successful in this role, we need someone who has:
· Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
· Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
· Remote administration via SSH, SNMP, WMI, PowerShell
· Understanding of SNMP traps and MIBs/OIDs
· Ability to understand and modify XML, JSON, Regular Expressions (RegEx)
· Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
· Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST
· Experience with troubleshooting tools such as Wireshark, Traceroute
· Solid understanding of object-oriented programming skills (Java strongly preferred)
· Good understanding of database concepts.
· A fundamental understanding of ITOM, CMDB and ITIL business process
· Strong troubleshooting/root cause isolation skills
· Demonstrated creative problem-solving approach and strong analytical skills
· Must be proficient with analyzing log files and standard debugging concept.
· Experience providing web development support is highly desirable.
· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
· Excellent communication skills (verbal and written).
Preferred Skills (Great to have)
· Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
· Understanding of JavaScript.
· Familiarity with Eclipse IDE.
· Previous experience in software development(or) software consulting.
· Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable.