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Sr Staff Outbound Product Manager

Element AI

Element AI

Hyderabad, Telangana, India
Posted on Tuesday, July 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position reports to: Senior Director of Outbound Product Management - Security Operations Workflows


Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

The Team:

This role is part of our Security Operations product team. You will be a champion in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our products internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and to drive world-class go-to-market readiness and execution.

The Role:

As a Prinicipal Outbound Product Manager you are a product expert, and product leader, and will play a critical role in: the evangelization of Security Operations product lines, the establishment and conveyance of best practices, and connecting the voice of our customers and global teams with our Inbound Product Managers.

What you get to do in this role:

Drive Revenue:

  • Develop compelling storytelling and demonstrations through clear guidance for customers to expand their ServiceNow footprint by establishing the product as their product of choice
  • Communicate the product story (vision/direction) in high-touch settings to support customer acquisition & retention
  • Support demo design of Security Operations products, and collaborate with our DemoHub developer team on creation and continual improvement
  • Create & maintain enablement materials for Sales teams

Improve our products:

  • Gather and share customer input to address adoption blockers and inform content, product strategy, and investments
  • Shape roadmap by sharing personal subject matter expertise with Inbound Product Management
  • Support design of product telemetry to measure customer usage and outcomes
  • Detect and share opportunities for cross-product solutions

Help customers achieve value:

  • Work with our Product Success & Ranger teams to engage and assist accounts in adoption of new products, document learnings and develop recommended guidance for installing, implementing, and/or adopting
  • Provide product technical & functional expertise to customers in high-touch settings
  • Support implementation teams by creating and evangelizing best practices through artifacts and sessions
  • Regularly converse with our customers in the ServiceNow Community Forums
  • Design and share advanced product usage maturity models

And more:

  • Become a leading voice in at-scale workshops, webinars, and other customer adoption initiatives or events
  • Partner with Product Marketing on presentations and messaging
  • Support our Training Curriculum and Training Delivery teams


  • Technical mastery of the NOW platform and ServiceNow business solutions
  • Domain mastery of Security Incident Handling, Vulnerability Response, Threat Intelligence, Configuration Compliance, Data Loss Prevention
  • 5+ years in a customer-facing role with product management, technical pre-sales or similar roles
  • 2+ years in implementation or pre-sales of ServiceNow Security Operations desired
  • Proven ability to use ServiceNow scripting to solve problems and/or automate large amounts of manual work desired
  • Exceptional presentation and public speaking skills, with international experience
  • Exceptional communication skills to include technical and business concepts
  • Exceptional written communications skills and ability to create compelling narratives
  • Must enjoy working in a highly collaborative environment
  • Ability to think strategically, learn fast and communicate with impact
  • Ability to travel internationally
  • Master's degree or equivalent experience

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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