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Director, Customer Outcomes Go To Market Japan

Element AI

Element AI

Customer Service
Tokyo, Japan
Posted on Monday, July 8, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is currently seeking a Director, Services Sales a Japan, who will be responsible for managing a team of Sales Leaders, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, training and enablement services, and ServiceNow Customer Success offerings. The role reports to the Vice President, Customer Outcomes Japan.

The ideal candidate must have deep experience in professional services sales leadership and have the drive and motivation to coach and mentor a geographically and culturally diverse team. They will drive bookings targets that meet the strategic objectives of ServiceNow Customer Outcomes in support of its customers and ecosystem partners.

What you get to do in this role:

  • Manage a team of Sales Leaders to drive services sales in support of ServiceNow’s global Customer Outcomes strategy, within new and existing customer accounts, spanning all industries and territories in Japan.
  • Own the Japan CO Bookings quota and drive services sales across the full portfolio of offerings
  • Build and drive the Geo services sales Go-To-Market strategy in conjunction with the software sales leadership and cross-functional team
  • Actively engage in territory planning, relationship development, and opportunity development and driving bookings by assisting Sales Leaders and Services Executives in closing opportunities
  • Recruit, coach, and mentor a diverse team to drive excellence and manage performance expectations
  • Manage and report accurate forecast and pipeline to the business; coach the team and drive linearity and accuracy
  • Achievement of services sales quotas on a monthly, quarterly and annual basis
  • Act as the Subject Matter Expert in C-level meetings and lead the conversation on implementation and transformation
  • Build effective collaborative relationships with Sales, Solution Consulting, Technical Support, Legal, Sales Operations, Marketing, the Partner ecosystem and ServiceNow executive team


In order to be successful in this role, we need someone who has:

  • Must have Extensive track record of services sales success within Enterprise Software, or through large-scale transformation services sales within a System Integrators or Advisory firm
  • Proven success in recruiting, coaching and managing an exceptional and diverse services sales team
  • Strategic thinking to lead the team in creating compelling industry-leading services offerings that match C-level decision-making criteria
  • Analytical and financial planning skills to meet and exceed quotas and goals in a predictive manner
  • Experience in driving the services sales process and fostering effective working relationships with Sales, ACE, cross-functional teams, and external customers
  • Ability to lead the conversation around business outcomes, time to value, and risk of software implementation
  • Ability to adapt and work effectively within a rapidly changing and growing environment
  • Fluency in English and Japanese

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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