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Senior Staff Organizational Change Management Strategist | Security

Element AI

Element AI

Madison, WI, USA
Posted on Thursday, July 4, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The role overview:

In this role you will work with global cross-functional teams to help stand up Security programs and ensure adoption and promotion of these programs using organizational change management best practices.

You will provide guidance by partnering closely with the corporate PM functions and engage communications and team members to come up with a comprehensive OCM plan. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

  • Contribute to the overall Business Operations and Strategy vision and mission by supporting the lead change strategist including a hyper focus on persona assessments and persona- specific adoption strategies that will feed into the overall adoption strategy.

  • Define, Design and Execute a persona-based change assessment and strategy which aligns to desired changes to user behavior, experience, and value-realization, while collaborating with key stakeholders across Security

  • Develop and implement change management strategies and plans, including stakeholder analysis, communications, training, and resistance management.

  • Design and deliver training programs to support staff in adopting new systems, tools, or processes.

  • Provide coaching and support to managers and supervisors as they help their direct reports through transitions.

  • Apply a structured methodology and lead change management activities.

  • Identify, analyze, and prepare risk mitigation tactics for stakeholders.

  • Engage with senior leaders to secure their commitment to change efforts.

  • Conduct impact analyses, assess change readiness, and identify key stakeholders.

  • As appropriate, troubleshoot and mitigate blockers and delays within persona assessment and strategy.

  • Identify and manage anticipated resistance.

  • Develop counterstrategies to reduce resistance and address employee concerns.

  • Monitor progress of change initiatives and report on their effectiveness.

  • Measure adoption, utilization, and proficiency of individual changes.

  • Collect and analyze feedback and data to gauge the effectiveness of change efforts and make necessary adjustments.

  • Identify opportunities for continuous improvement and ensure that lessons learned are documented and shared.

  • Ensure change management strategies are aligned with the organization’s goals and culture.


To be successful in this role, we need someone who has:

  • Minimum of 12+ years of experience in change management or a related field. Experience with large-scale organizational change efforts is preferred.

  • Proven experience developing change strategies, methodologies, thought leadership and value-based outcomes.

  • Strong project management skills with the ability to manage multiple tasks simultaneously.

  • CERTS that are a plus

  • Certified Change Management Professional (CCMP)

  • Program Management Professional (PMP)


  • Solid understanding of business issues/pain points and desired business outcomes

  • Effective at navigating a matrixed environment with strong cross functional, collaboration, and influence skills

  • Impeccable interpersonal and communications skills (listening, written, verbal, presentation, etc.)

  • Must be comfortable working in an agile environment and juggling competing demands

  • Purpose-driven team player

  • Bachelor’s degree in business administration, Organizational Development, Human Resources, or a related field.

  • Highly proactive, planful, even anticipatory with a track record of taking ownership and delivering results.

  • Strong analytical and problem-solving skills.

  • Ability to work effectively at all levels in an organization.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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