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Pricing Operations Specialist

Element AI

Element AI

Heredia Province, Heredia, Costa Rica
Posted on Thursday, July 4, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking an exceptional Pricing Operations Specialist to join our Pricing Strategy team to provide requirements and operational readiness for all ServiceNow products. Projects include the operational readiness of pricing and packaging for major releases and interim updates, requirements gathering, coordination and planning, pricing policy documentation, enablement, and launch. The candidate will work closely with our BUs, product readiness, CRM, and sales finance teams, gathering requirements from key stakeholders and coordinating readiness across multiple teams.


  • Lead the Day-to-Day operations of the team.
  • Serve as a trusted advisor to field on ServiceNow pricing and product models, product configuration, programs, and policies.
  • Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success.
  • Drive business model and pricing process innovation to accelerate growth.
  • Help strengthen sales effectiveness, compliance with global pricing policies, and pricing framework scalability.
  • Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams.
  • Responsible for planning, performing, and implementing process improvement initiatives related to pricing governance.
  • Responsible for being the primary resource for product managers and other key partners for support on the pricing and portfolio management review processes and how to navigate the processes to get new products to market or get changes made to existing product pricing.
  • Responsible for maintaining, keeping current, and enhancing the process and policy documentation related to pricing and portfolio management review and ensuring broad communication of the processes. This includes ensuring that the current processes are clearly documented in a user-friendly fashion and readily available in an intuitive way.
  • Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.


To be successful in this role you have:

  • 2-3 years experience in pricing operations or revenue management as a project manager business or operations analyst.
  • Expertise in understanding technical details and designing solutions to meet business needs.
  • Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed.
  • Excellent knowledge of Cloud go-to-market and business models.
  • Solid understanding of business process management best practices to support business teams.
  • Demonstrated results in managing a portfolio of prices to hit financial targets.
  • Strong data analysis skills using Excel and familiarity with dashboarding tools like PowerBI, Tableau, or Qlik Advanced skills using Microsoft Word, Excel, PowerPoint, Visio, Project, or similar products.
  • Strong verbal and written communication and presentation skills.
  • Prior experience handling multiple projects in a fast-paced environment.
  • Ability to collaborate and work cross-functionally across many functional teams.

Preferred skills & experience:

  • Business process design, QA, project management, and/or Agile SDLC experience.
  • Prior experience using the ServiceNow or CPQ platforms.
  • Prior experience as a user or administrator of cloud-based software.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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