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ServiceNow - Sr Outbound Product Manager

Element AI

Element AI

Hyderabad, Telangana, India
Posted on Thursday, July 4, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Position Overview: We are seeking a dynamic and experienced Product Manager to lead the development and enhancement of our mobile application. The ideal candidate will have 5-8 years of product management experience, with a strong focus on mobile app development. Exceptional communication skills, clarity of thought, creative thinking, and execution capabilities are essential for success in this role. Knowledge of ServiceNow is considered a significant advantage.

Key Responsibilities:

  1. Product Strategy and Roadmap Development:

    • Develop and refine the product vision, strategy, and roadmap for the mobile app in alignment with business goals and user needs.
    • Conduct market research, analyze industry trends, and gather feedback from stakeholders to identify opportunities for product improvement and innovation.
  2. Requirement Gathering and Prioritization:

    • Work closely with cross-functional teams including design, engineering, marketing, and customer support to gather requirements and prioritize feature development based on impact and feasibility.
    • Translate user needs and business requirements into clear and actionable product specifications and user stories.
  3. Execution and Delivery:

    • Drive the execution of the product roadmap, ensuring timely delivery of high-quality features and enhancements.
    • Collaborate with engineering teams in an Agile environment to iteratively build, test, and release new app features and updates.
  4. User Experience and Design:

    • Champion the user experience, collaborating with UX/UI designers to create intuitive and engaging mobile app interfaces.
    • Conduct user testing, gather feedback, and iterate on designs to continuously improve the app's usability and user satisfaction.
  5. Analytics and Optimization:

    • Define key metrics and KPIs to measure the performance and success of the mobile app.
    • Analyze user data, behavior patterns, and feedback to identify opportunities for optimization and drive data-informed decision-making.
  6. Stakeholder Communication:

    • Communicate product updates, roadmap changes, and project statuses effectively to stakeholders at all levels of the organization.
    • Act as a liaison between business stakeholders, development teams, and other internal departments to ensure alignment and transparency


  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.
  • 5-8 years of experience in product management, with a focus on mobile app development.
  • Strong communication skills with the ability to articulate complex ideas clearly and concisely.
  • Proven track record of successfully delivering mobile app projects from concept to launch.
  • Creative thinker with the ability to bring innovative ideas to the table.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Experience working in Agile development methodologies.
  • Knowledge of ServiceNow or similar enterprise platforms is a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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