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Manager, Payroll Management APJ

Element AI

Element AI

Accounting & Finance
Posted on Thursday, July 4, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Manager Payroll – APJ

Position Summary

Guarantee the performance of the APJ payroll operations while being complaint with employment, taxation and social security laws and other related company policies.

Responsible for the day-to-day leadership of the APJ payroll team, validate and approve the monthly payrolls, acting as first level of escalation for queries not resolved within the payroll analyst’s level. This Includes, payroll processing, projects implementation, employee inquiry management and issue resolution. You will also work with our external payroll vendors, Accounting, Treasury, Global Mobility, Stock teams, Audit, and the Global Talent function to ensure the effective delivery of end-to-end employee payroll processing and query management.

Key Responsibilities

  • Conduct monthly payroll controls and ensure all assigned payrolls are processed timely and accurately (All APJ countries).
  • Build & maintain long-term relationships with the key stakeholders and the payroll vendors.
  • Act as first level of escalation on various payroll issues.
  • Partner with the payroll vendors, Accounting, Stock, Global Talent, and other teams to resolve queries.
  • Ensure adherence to established processes, policies, and internal controls.
  • Work closely with the Director, International Payroll on translating the Company’s goals and objectives into manageable tasks for the team and ensures full understanding among team members.
  • Work together with the Director, International Payroll to develop strategies, procedures, and workflows for the department’s activities to achieve the established objectives and offer quality services to both internal and external customers.
  • Fulfil periodical / ad-hoc reports for the management team and / or other internal customers based on requests.
  • Contribute with ideas to improve the team activities and performance.
  • Be a key player in the development of the Global Payroll systems.

People Management Responsibilities

  • Manage the process of people development and performance evaluation, providing periodic feedback, coaching and empowerment to promote professional growth.
  • Identify people development needs and ensure a plan is implemented.
  • Coordinate / prioritize people activities to facilitate objectives achievement.
  • Organize and lead regular 1 and 1 discussions with the team.
  • Drive quarterly growth conversation and yearly performance reviews with the team.


Desired Experience and Qualifications

  • Solid experience in managing multi-country Payroll teams.
  • Good knowledge of various country Payroll administration processes.
  • Solid knowledge of Stock administration including international (payroll) tax rules applicable to mobile and non-mobile employees.
  • In depth knowledge of payroll principles and practices (company & country).
  • Ability to coordinate different providers, projects, actions and change requests at the same time and can make sure things are done timely and accurately.
  • Knowledge of HRIS and payroll systems like ADP, Workday or any other systems will be a plus.
  • Excellent quantitative and analytical skills.
  • Takes ownership for the areas of responsibility and deliver at high standards.
  • Ability to assess and promptly resolve problems.
  • Can manage client expectations and can work well with a variety of personalities.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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