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Senior Product Manager - Public Sector

Element AI

Element AI

Melbourne, VIC, Australia
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


Serving public sector and other customers with regulatory needs is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in Australia. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed data and security regulations and policies of our customers.


In this role, you will be responsible for the success of Australian and New Zealand customers with regulatory and enhanced data security needs. You will work directly with these customers, industry partners, and internal teams to understand their pain points and grow the business. You will own the P&L for our ServiceNow Protected Platform – Australia (SPP-AU), our local regulated cloud for ANZ. As the owner of this environment, you will develop the product strategy, stay abreast of changing government regulations around data, cybersecurity and AI and maintain the product roadmap. In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve this specialized segment of customers.

Reporting to Product Lead – Emerging Markets, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s public sector business.

What you get to do in this role

  • Understand the unique needs and pain points of ANZ Public Sector and other regulated customers
  • Be an evangelist on our cloud offerings in ANZ, conducting discovery, collecting customer feedback, understanding common asks and prioritizing needs across the ServiceNow portfolio
  • Influence and coordinate across sales, legal, security, marketing, FP&A and other product managers to deliver the best experience for ANZ regulated customers
  • Define and execute product strategy and roadmap for the SPP-AU environment
  • Drive P&L accountability for the SPP-AU environment
  • Support monitoring competitive intelligence as input into product strategy
  • Serve as a subject matter expert and central point of contact for company-wide programs relevant to SPP-AU


Basic Qualifications

  • Minimum of 5 years of B2B Product Management Experience
  • Australian Citizenship and located within Australia, with the ability to obtain Baseline security clearance
  • Demonstrated aptitude for leading by influence with both business (e.g., sales, marketing, finance) and technical (e.g., engineering) stakeholders
  • Sense of ownership for both identifying the right problem to solve and driving towards a solution
  • Ability to work in a complex, ambiguous and dynamic environment
  • Exceptional communication skills, both verbally and in slides; premium for precision and clarity of language

Preferred Qualifications

  • Experience working with B2B technology products
  • Experience working with the Australian government
  • As-a-Service product experience (familiar with SaaS, PaaS, IaaS products)

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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