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Change Management Lead

Element AI

Element AI

Administration
Hyderabad, Telangana, India
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a highly motivated and experienced Change Management Lead to join our ServiceNow Program Management team under Global Operations organization.

As a Change Management Lead, you will play a pivotal role in supporting and executing change management across multiple transformational programs. Your key responsibilities will include persona impact assessments, journey mapping, stakeholder analyses, conducting change workshops, content creation, documentation and project management.

Key responsibilities:

  • Support major business transformation projects with impact to sales, sales ops, pricing ops, deal desk, product success, customer success and other organizations.

  • Apply change management process and tools to create a strategy to support adoption of the changes required by the programs.

  • Assess and evaluate the impact of change and develop detailed change management plan for programs and initiatives.

  • Lead change management work streams with a structured methodology / process.

  • Create communications, training, and enablement content relevant to change initiatives.

  • Identify risks and develop risk mitigation tactics related to change management.

  • Collaborate with the Projects Managers to integrate change management activities into the existing project plans.

  • Provide reporting and other updates to management and project teams.

Additional responsibilities may include:

  • Identify, analyze and prepare risk mitigation tactics

  • Identify and manage anticipated resistance to changes

  • Support and engage senior leaders

  • Coordinate efforts with other SMEs and stakeholders

  • Integrate change management activities into project plan

  • Evaluate and ensure user readiness

  • Manage stakeholders

  • Track and report issues

  • Support change management at the organizational level

Qualifications

Skills and Qualifications :

  • 7-8 Years in change management experience across large scale Go-to-Market systems and processes transformations

  • A solid understanding of how people go through a change and the change process

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills, both written and verbal

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships

  • Comfortable in a fast-paced, software development environment

  • Experience working within an Agile framework

  • Flexible and adaptable; able to work in ambiguous situations

  • Resilient and tenacious with a propensity to persevere

  • Forward looking with a holistic approach

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Familiarity with project management approaches, tools and phases of the project lifecycle

  • Change management certification or designation desired

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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