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Staff Technical Program Manager

Element AI

Element AI

IT, Sales & Business Development, Operations
Amsterdam, Netherlands
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team Description: NowX, ServiceNow's future product incubation team, is our organic growth engine. The team is responsible for identifying strategic new market opportunities, designing, and prototyping new product solutions closely with customer design partners and internal business unit stakeholders, and eventually bringing the product to the market. NowX operates lean and fast, with the goal of bringing two new products to market per year.

Role Description: We are seeking a talented and experienced Staff Technical Program Manager to drive lean, innovative product development initiatives for the NowX organization. As the NowX Staff Technical Program Manager, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market.

What you get to do in this role:

  • Work side-by side with product, design, engineering and customer teams on high-visibility, innovative product initiatives and drive them from original concept through final implementation.

  • Operate with a high degree of autonomy to ensure teams execute against product initiative goals and objectives.

  • Develop and maintain strong customer relationships, ensuring their needs and expectations are met and exceeded. Gather and analyze customer feedback to inform product development and improvements.

  • Identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward.

  • Provide a proactive, strategic perspective on improvements to the incubation playbook and internal tooling – including hands-on coaching of scrum teams.

  • Help manage risks and dependencies and escalate impediments to meet program objectives.

  • Provide transparent and forthright communications with all areas affected by your programs; Simplify complex issues into a crisp, actionable status to a variety of audiences.


Preferred Qualifications:

  • 8+ years of project/program management experience in mid/large size companies. Experience working in a start-up company is a plus.

  • PMI-ACP or PMI-PMP certification

  • Experience utilizing ServiceNow products to keep projects organized, track metrics, and report progress.

  • Experience in customer engagement or customer success roles, particularly within the tech industry.

Basic Qualifications

  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.

  • Able to build solid, trusting relationships with executives, product management, development teams, stakeholders, cross-functional development groups and peers.

  • Ability to manage complex product development initiatives – cross-team dependencies, risks, scope, timelines and communications with team members and stakeholders.

  • Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills.

  • Ability to work on multiple efforts at once; History of successfully managing large projects or programs with cross-functional teams in a lean, fast paced environment.

  • Strong customer-focused mindset with a passion for driving customer success and engagement.

  • Analytical mindset with the ability to gather and interpret data to drive decisions.

  • Proactive and self-motivated, with a proven track record of taking initiative and delivering results.

  • Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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