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People Analytics Lead Analyst

Element AI

Element AI

IT, People & HR, Data Science
Atlanta, GA, USA
Posted on Tuesday, July 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The People Insights Team leverages data to help leaders and other stakeholders across ServiceNow make better decisions about people. We are passionate about making an incredible place to work for every employee and helping ServiceNow achieve its mission. We believe leveraging data will help us make better decisions about our most important resource, our talent.

You will play a lead role in consulting with business stakeholders, running analyses, and delivering insights that drive action both in the Global People Team and the business at-large. The role will be heavily focused on Learning & Development analytics. You will design and run analyses, automate reports, collaborate closely with IT partners, and fill in the gaps with your expertise to ensure the right data gets in front of the right people at the right time.

What you get to do in this role:

· Use data to "tell the story" about our talent

· Present and communicate findings and status reports for key learning KPIs across our learner ecosystem

· Scope and build PowerBI Dashboards and other tools that will help stakeholders understand how and when they need to take action

· Collaborate heavily with our Leadership & Development Leadership Team to understand learning, training, program evaluation and ensure data are leveraged to make decisions and drive actions

· This role will also leverage analytics to support other Global People functions when needed (talent acquisition, performance management, compensation, skills)

· Leverage tools, such as PowerBI, SQL, and Excel to drive efficient insights

· Communicate findings to senior management via formal presentations, standard management reporting artifacts on periodic/quarterly/annual basis.

· Partner with our centralized IT analytics team to improve operating efficiencies/effectiveness and work with internal teams to automate or streamline data collection processes


In order to be successful in this role, we need someone who has:

· 8+ Years Experience in People Analytics

· Expertise in SQL, Excel and Tableau

· Experience presenting to executives and leadership

· Experience implementing and designing dashboards


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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