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ServiceNow Advisory Solution Consultant

Element AI

Element AI

Posted on Monday, July 1, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a dynamic and energetic ServiceNow Advisory Solution Consultant with a positive attitude to join our team. The ideal candidate should possess expertise in ServiceNow solutions, with a strong preference for experience in self-hosted or on-premise environments. Knowledge of the Singapore public sector landscape is an added advantage.


  • Provide expert advisory services on ServiceNow solutions to clients, focusing on understanding their business needs and translating them into effective technical solutions.
  • Support product sales as a technical and domain expert of a client-facing sales team
  • Guide and mentor customers and partners in adopting ServiceNow capabilities, ensuring they maximize the platform's potential to meet their organizational goals.
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
  • Collaborate closely with clients to assess their current processes, identify areas for improvement, and recommend ServiceNow best practices.
  • Guide customer/partners about ServiceNow configurations, customizations, and integrations to meet client requirements.
  • Conduct workshops, presentations, and demonstrations to showcase ServiceNow capabilities and gather requirements.
  • Lead and mentor junior consultants, fostering a collaborative and knowledge-sharing environment within the team.
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows



  • Proven experience as a ServiceNow Consultant or similar role, with a track record of successful implementations.
  • In-depth knowledge of ServiceNow platform features, including configuration, scripting, and integrations.
  • Strong communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders.
  • Dynamic personality with high energy levels and a positive attitude towards challenges.
  • Familiarity with self-hosted or on-premise ServiceNow environments is highly desirable.
  • Previous exposure to the Singapore public sector or similar governmental organizations would be advantageous.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ServiceNow certifications (such as Certified Implementation Specialist) are preferred.
  • Relevant industry certifications or training courses related to ServiceNow are a plus.


  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Exposure to cutting-edge ServiceNow projects in a dynamic and collaborative work environment.
  • Participation in industry events and conferences to stay updated with the latest ServiceNow trends and innovations.

If you are a proactive and enthusiastic ServiceNow Advisory Solution Consultant looking to make a significant impact in a dynamic environment, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and why you are the right fit for this role.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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