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Sr Digital Solution Consultant

Element AI

Element AI

Waltham, MA, USA
Posted on Friday, June 28, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of the Digital Solutions Consulting (“DSC”) team, you will provide technical expertise to support customers with product and solution leadership during pre-sales engagements. The DSC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow SaaS platform.

What you get to do in this role:

The Senior Digital Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.

· Assist Digital Sales teams in the qualification of customer needs through discovery

· Participate across the sales lifecycle on acquiring new customers

· Provide mentoring and training to peers, colleagues and partners

· Demonstrate the product, both standard and tailored to prospects and existing customers

· Generate product demo scripts and scenarios and maintain demonstration environment(s)

· Respond to Request for Information/Proposal documents

· Stay current on product developments/releases to a level required for demo and POC/POV

· Support Marketing events – user conferences, trade shows, webinars etc.

· Stay current on competitive analyses and understand differentiators between the company and its competitors

· Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security

· In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment

· Act as the ServiceNow subject matter expert at executive briefings and marketing events


In order to qualify for and be successful in this role, you must have:

· Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

· Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue

· Ability to have in-depth conversations with customers to uncover organizational challenges and objectives.

· Ability to handle customer objections with empathy and tact and steer the conversation in a more productive direction.

· Helps drive performance and collaboration across the SC and Sales Digital teams.

· Runs workshops with customers in improve their adoption and success of the ServiceNow platform.

· Understands how companies operate across multiple business functions and multiple verticals to drive revenue and major company objectives.

· Successfully leverages and collaborates with other teams such as partners, solution specialists, and customers success.

· Lead enablement sessions for DSCs, DSRs, and new Solution Consultants

· Ability to build highly customized demos and use cases on the ServiceNow Platform.

· Eagerness and willingness to learn

· Demonstrated proactive approach to perform without being told what to do

· Ability to prioritize task and be efficient to minimize wasted effort

· Proven ability to live up to commitments while maintaining integrity and focus on details

· Exceptional communication and presentation skills to include technical and business concepts

· 1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry

· Bachelor or Master’s degree in Business or Technology is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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