In order to qualify for and be successful in this role, you must have:
· Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
· Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
· Ability to have in-depth conversations with customers to uncover organizational challenges and objectives.
· Ability to handle customer objections with empathy and tact and steer the conversation in a more productive direction.
· Helps drive performance and collaboration across the SC and Sales Digital teams.
· Runs workshops with customers in improve their adoption and success of the ServiceNow platform.
· Understands how companies operate across multiple business functions and multiple verticals to drive revenue and major company objectives.
· Successfully leverages and collaborates with other teams such as partners, solution specialists, and customers success.
· Lead enablement sessions for DSCs, DSRs, and new Solution Consultants
· Ability to build highly customized demos and use cases on the ServiceNow Platform.
· Eagerness and willingness to learn
· Demonstrated proactive approach to perform without being told what to do
· Ability to prioritize task and be efficient to minimize wasted effort
· Proven ability to live up to commitments while maintaining integrity and focus on details
· Exceptional communication and presentation skills to include technical and business concepts
· 1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
· Bachelor or Master’s degree in Business or Technology is a plus
For positions in California (outside of the Bay Area), we offer a base pay of $78,900 - $122,250, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.