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Senior Manager, Fundamental Research Mgmt

Element AI

Element AI

Montreal, QC, Canada
Posted on Thursday, June 27, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


ServiceNow conducts research to advance AI capabilities for enterprises. You will be part of the ServiceNow AI Research group in the Product organization.


As a manager, you will coach and guide the fundamental researchers in our research programs, specifically focusing on natural language processing and multimodal representations. Additionally, you may conduct your research or participate in ongoing research projects. Your contributions to knowledge generation and transfer will help maintain our scientific credibility within the academic community.

What you get to do in this role:

You will be responsible for managing a team of fundamental research scientists in collaboration with the Research Leads under the direction of the director of Research Programs. The research scientists will be accountable for establishing their research agenda that aligns with ServiceNow Research North Star and big projects within the research team’s topics. They will supervise interns and collaborate with their colleagues and the global AI community. Additionally, they will act as scientific advisors for other teams needing their expertise and contribute to the company’s products.


To be successful in this role, we need someone who has:

  • A Ph.D. in a field related to machine learning, deep learning, artificial intelligence, computer science, or a similar area.
  • A collaborative mindset with a focus on completing tasks and a drive to push the boundaries of fundamental knowledge.
  • Experience in managing projects and people.
  • A record of contributing to research communities and efforts, including publishing papers in top international conferences such as NeurIPS, ICLR, ICML, ACL, EMNLP, CVPR, etc.
  • Proficiency in scientific programming with Python and Numpy, and optionally, also with Java, JavaScript, or R.
  • Proficiency in deep learning programming with Pytorch.
  • A willingness to work in a diverse team.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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