Our companies are made up of insanely talented people driven to change the world — and many of them are hiring. If you have drive, expertise, and a taste for adventure, we whole­heart­edly encourage your interest.

  • 75
    Companies Hiring
  • 2,718
    Open Roles

Partner Success Manager - Fujitsu CIC

Element AI

Element AI

Tokyo, Japan
Posted on Thursday, June 27, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Primary Focus:

  • Work with the top 10% of partners in ServiceNow’s alliances ecosystem

  • Delivery of Partner Success reviews, assessments, audits and get well plans to the most strategic and complex Partners

  • Be an expert in the causes of implementation issues and remediation activities

  • Develop expertise and provide leadership from an ITx Workflow and related products perspective to the entire PSM team. Acting as a mentor to drive consistent, quality engagements and results across all Partner Practice Reviews

  • Serve as a key GPC point of contact during Partner escalations, providing insights on the causes of the escalations and subsequent remediation planning and recommendations delivered to the Partners

  • Ensure remediation plans/activities for the Partners are enacted within the duration of the services delivered to Partners

  • Develop and deliver executive level presentations

  • Drive innovation and continual improvement of services and deliverables to position yourself and the team to better impact the success of our partners.


To be successful in this role you have:

  • Qualifications

  • 5+ years working in a consultative role with or in a Channel and Alliance partnership management capacity.

  • Experience providing consulting services in wide range of vertical segments including manufacturing is preferred.

  • This position requires close collaboration with the Global Partner & Channel team at ServiceNow U.S. headquarters, and requires bilingual communication skills with fluency in both English and Japanese.

  • A team player that is goal-oriented and confident, with aptitude and desire to work with high-performing teams.

  • 3+ years’ experience working in a professional services organization in a delivery capacity

  • Working knowledge of the ServiceNow platform and products with the ability to leverage that knowledge to embolden our partner ecosystem

  • This individual must demonstrate an ability to get things done, manage multiple stakeholders both internally and externally and build consensus and resolve conflict in a highly collaborative manner.

  • Ability to create a productive network within ServiceNow and be an influencer

  • Persuasive communication skills, both written and verbal.

  • Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.

  • Be adaptable and flexible, able to work and thrive in a highly dynamic environment.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.