We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.
Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.
Does your resume show years of building consumer-grade experiences? Can you talk in technical depth about some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.
While being technical & experienced in building consumer-grade experiences is highly admired, this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.
Careful consideration will be given to applicants who are ServiceNow certified #RiseUp @ learning.servicenow.com
What you get to do in this role:
- Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Work with multiple teams to guide projects through development and bring high-quality products to life
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team