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Senior Staff Software Engineer - Backend (Persistence)

Element AI

Element AI

Software Engineering
San Diego, CA, USA
Posted on Wednesday, June 26, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


As a Senior Staff Data Platform Software Engineer, you will have the opportunity to become a key member of the Data Scale team in the Platform Persistence group.

Our largest customers are always pushing the limits of the backend storage in terms of size of the data, speed of IO, as well as number of concurrent transactions. Performance, reliability, and scalability is always at the core of our work. Depending on the nature of the data, the storage systems include both relational databases and non-relational database such as columnar database.

What you’ll do and need to know:

  • You’ll work toward managing our explosive data growth and ensuring our systems remain available and highly responsive.
  • Experimenting with new technology to support Database layer to come up with solutions for scaling ServiceNow.
  • Developing platform technologies at scale.
  • Good understanding of infrastructure and DB topology
  • Expertise in backend development primary in Java
  • Relational Database Experience: Developing on, troubleshooting, and optimizing performance.

To be successful:

  • Ability to context switch efficiently to troubleshoot difficult production issues e.g., memory leaks, concurrency issues, locking issues, network problems, intermittent failures etc. across the stack.
  • Good working experience of backend platform development
  • Expert level understanding of best practices for object-oriented and modularized software. Emphasis on Java
  • Ability to deliver complex projects on time.
  • Experience navigating and refactoring legacy code.
  • Having aptitude for learning new technologies quickly.
  • Good understanding of database technologies and internals.

Nice to have:

  • Experience with Unix shell.
  • Experience working with JDBC drivers.
  • Experience working in a DevOps environment.
  • Experience working in a customer focused environment.
  • Experience with Ruby or Go.


  • 10+ years of software development experience
  • Expert level with core Java development
  • Knowledge and/or experience with relational databases: PostgreSQL, MariaDB, Oracle, MySQL


For positions in California (outside of the Bay Area), we offer a base pay of $173,400 - $303,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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