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Element AI
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See open jobs at Element AI.See open jobs similar to "Director, Strategic Customer Marketing" DCVC.At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
The Position
We are seeking an experienced Customer Advocacy / Customer Marketing Director with a passion for customer storytelling and the ability to work effectively with senior executives.
You will partner across the business to deliver branded experiences and customer engagement campaigns to tell the stories of the immense value our most strategic customers are getting with ServiceNow’s AI capabilities.
The ideal candidate will have the ability to manage C-level relationships and work directly with our most strategic accounts and the office of the CEO.
What you get to do in this role:
Tell impactful stories:
Uncover and create powerful, impactful stories which show our customers’ journey of transformation, thoughtfully highlight the relevant capabilities and tools that make it possible, and bring to life the people who did it.
Deliver world class content:
Lead the creation of high-quality video, case studies, slides and other assets which set a new bar for ServiceNow customer marketing.
Manage Strategic Relationships:
Build and keep deep strategic relationships with our most important and high-profile customers, ensuring their needs are met and their voices are heard within our organization.
Coordinate Multi-Touchpoint Engagement:
Develop and execute engagement plans that include brand campaigns, high-quality video content, and customer signage, ensuring consistency and alignment with our overall brand strategy.
Collaborate with Brand and PR Teams:
Partner with internal teams such as Brand and PR to create and implement strategies that enhance our brand's visibility and reputation through customer stories and partnerships.
Manage C-Level Relationships:
Engage directly with C-level executives from our strategic accounts, understanding their business aims and ensuring their strategic alignment with our company's goals.
Office of the CEO Coordination:
Collaborate with the office of the CEO to ensure strategic customer relationships are nurtured and used for broader company initiatives.
Track and Report on Strategic Initiatives:
Monitor the success of strategic initiatives and provide regular updates to senior leadership, highlighting key achievements and areas for improvement.
Ensure Exceptional Customer Experiences:
Ensure that all customer interactions are of the highest quality, providing an exceptional experience that strengthens our relationships and brand loyalty.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
This job is no longer accepting applications
See open jobs at Element AI.See open jobs similar to "Director, Strategic Customer Marketing" DCVC.