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Senior Software Engineering Manager - Backend (Persistence)

Element AI

Element AI

Software Engineering, Other Engineering
Santa Clara, CA, USA
Posted on Monday, June 24, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


We are seeking a Senior Manager, Software Engineering to grow and lead our Data Management team for in-office flex in our San Diego office.

The Data management group has teams that provide capabilities to manage lifecycle of data at scale within NOW platform. Our largest customers are constantly pushing the limits of the backend storage in terms of the size of the data, speed of IO, and several concurrent transactions. Performance, reliability, and scalability are always at the core of our work.

What you get to do in this role:

  • Manage and lead a group of 7-10 engineers on the Data Management team.
  • Collaborate with your development team on their day-to-day activities.
  • You'll mentor, grow, and develop the engineers.
  • Management of departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
  • Help contribute to your team’s project (coding 10-15%) and conduct code reviews.
  • Be comfortable in Java and Object oriented concepts to be able to navigate the application architecture and features.
  • Work closely with product management, design, support, and other dev teams to deliver high-quality solutions.
  • You'll plan and execute a project based on organization priorities, context, risks, and desired outcomes.
  • Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems.
  • Deliver an outstanding experience for our customers.

To be successful in the role:

  • 10+ years of software industry experience and 6+ years of experience as a manager leading software engineers
  • Aptitude for understanding new technologies quickly.
  • Experience developing distributed systems and platform at scale.
  • Advanced understanding of software design, development, testing, and problem-solving
  • Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, concurrency etc. across the stack.
  • Ability to hire top talent and build a productive team.
  • Knowledge of best practices for object-oriented and modularized software. with particular emphasis on Java
  • Able to articulate broad concepts and use those concepts to understand and develop solutions for problems
  • Experience with fundamentals in distributed systems design and development.
  • Experience working in a DevOps environment

Preferred Experiences:

  • Relational Database Experience: Developing, troubleshooting, and optimizing performance
  • Experience working in a customer-focused environment
  • Loves database technologies


  • 10+ years of experience in Software Development especially in Java and 6+ years as a software engineering manager
  • Experience building enterprise platforms
  • Hands-on experience with open-source tools and agile development environments
  • Fluency in one or more relevant JVM programming languages (Java, Scala, etc.) ​


For positions in the Bay Area, we offer a base pay of $192,700 - $337,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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