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Director, Now-on-Now

Element AI

Element AI

New York, NY, USA
Posted on Wednesday, June 19, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

This role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will drive strategic, company-wide, highly visible partnerships with Digital Technology, Product, Engineering and Customer Outcomes orgs, driving high product maturity and customer success engagements for all Now on Now efforts. Primary focus on this role is to align product adoption and success with revenue priorities of the company, and commercial viability of Digital Technology innovations. The role is expected to drive the portfolio of Now on Now engagements end to end – including strategic conversations with senior leaders and execs including C-suite, stakeholder management, resolution of complex cross functional product/platform adoption issues, driving GM product feedback loop, enabling speaker and Customer Success partners and proactively removing roadblocks, paving the way for new avenues of revenue influence, and handling competing priorities in a highly fast-paced and fast-growing environment.

We are looking for a highly experienced, strategic thinker, visionary and influential global leader with a deep understanding of ServiceNow's products and a passion for leveraging ServiceNow product and platform to enhance collaboration and productivity. You will be driving strategy, roadmaps, planning and flawless delivery of revenue impact.

Roles and Responsibilities:

  • Strategy Development: Develop and lead the strategy for Now on Now’s product adoption and alignment with Customer Success, in alignment with the company's broader revenue goals and objectives. Create a roadmap for optimizing the adoption of ServiceNow's tools internally.
  • Be “all-in” on Customer Zero: Engage as a fully vested member of ServiceNow’s platform and product leadership team. When working cross-functionally, represent ServiceNow’s best interests while building strong relationships across multiple stakeholder groups, serving as an ambassador of our product within the company, and driving customer success through our Now on Now program.
  • Product adoption and maturity: Oversee the effective adoption and maturity of our products, and platform, across various functions across the company. Facilitate feedback with product teams to ensure products are leveraged to their full potential to streamline processes and enhance productivity.
  • Speaker training and enablement: Develop and implement training programs to enhance user adoption and proficiency. Foster a culture of continuous learning and improvement.
  • Cross-Functional Leadership: Collaborate closely with cross-functional teams, including product development, marketing, sales, and operations, to align efforts and ensure a unified approach to market entry and expansion.
  • Budget Management: Manage and allocate budget resources effectively to support go-to- market initiatives, ensuring a strong return on investment.
  • Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of go-to-market strategies and make data-driven adjustments as necessary.
  • Team Leadership: Build and lead a high-performing go-to-market team, providing guidance, mentorship, and professional development opportunities to team members.


To be successful in this role you have:

  • In-depth knowledge of ServiceNow’s suite of products and platform.
  • Advanced degree or certifications related to ServiceNow products are a plus.
  • Global leader with 10+ years in a people leadership position
  • Proven experience (7+ years) in leadership roles requiring in-depth knowledge of
  • company’s products/platform.
  • Demonstrated success in developing and executing strategies that have driven product adoption.
  • Strong understanding of collaboration and productivity best practices.
  • Strategic thinker with the ability to align Now on Now initiatives with business objectives.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively
  • with cross-functional teams.
  • A track record of effective budget management and resource allocation.
  • Demonstrate ability to think strategically and identify opportunities to continuously innovate
  • Experience in leading dynamic teams in high growth environment
  • Excellent communication & stakeholder management ability, Excellent negotiation and
  • persuasion skills, and experience interacting with both business and technology individuals at
  • all levels including the C suite
  • Highly self-motivated, results driven, team oriented, and ability to work cross-functionally
  • Self-starter and quick learner with an ability to operate independently


For positions in New York City, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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