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Sr Systems Engineer

Element AI

Element AI

Software Engineering
Heredia Province, Heredia, Costa Rica
Posted on Friday, June 14, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a member of the Systems Engineering Team, you will be responsible for maintaining various initiatives in our Commercial Systems.

This role will be an integral part of the overall System Engineering team and closely partner with both internal and external teams to manage vulnerabilities, scan results, patching/update/upgrade projects. The role requires technical understanding of systems engineering knowledge including operating systems (Linux), configuration management, change management, security scans, vulnerability analysis and remediation.

The position requires collaboration and partnering with many teams across the enterprise to ensure all systems are meeting the company's SLAs for vulnerability and government compliance.

The position requires working in a team to formulate solutions to solve issues and problems in a timely manner to meet internal and government SLAs.

What you get to do in this role:

  • Understand issues currently facing the environment and derive long term solutions.
  • Follow up those decisions with proper execution / tracking of the effort.
  • Partner with stakeholders and customers, help them understand the nuances of the infrastructure with respect to compliance and security.
  • Partner with other system engineering subject matter teams for upgrades/updates/patching
  • Partner with external teams, such as compliance and security teams, to maintain high standards of security to satisfy federal mandates.
  • Create / Update / Enhance documentation and knowledge articles.
  • Review, consult and prepare for planned change introduction to ServiceNow environment.
  • Analyze the vulnerability scan results and fix them appropriately


To be successful in this role you have:

  • 5+ years of related experience as System Engineer
  • Hands-on experience with large system designs and operations, preferable Linux
  • Experience with programming languages such as python
  • Solid understanding of systems engineering concepts and components
  • Experience in cloud environments, such as AWS (Amazon Web Services), Azure, or Google Cloud
  • Ability to partner with peers who are globally distributed.
  • Effective communication skills and empathy for customers.
  • Ability to learn about recent technologies in a fast-paced environment.
  • Ability to clarify ideas, problems, and solutions.
  • Strong coordination & troubleshooting skills in handling Complex Incidents & escalations.

Other skills that will be nice if you have them:

  • DNS, Mail, Networking, System OS, Load Balancer, DB, etc.
  • Experience with security scanners results, vulnerabilities, and vulnerabilities resolution


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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