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Senior Database Engineer - SWAT (Software Action Team)

Element AI

Element AI

Sydney, NSW, Australia
Posted on Thursday, June 13, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Join our elite SWAT (Software Action Team) dedicated to ensuring the uninterrupted stability of our customer applications and infrastructure services. As a crucial part of our operations, SWAT engineers are the ultimate guardians of production stability, excelling as champions across all service levels. You will serve as the final line of support for both internal and external customers, ensuring their experience remains seamless and uninterrupted.

In this role, you will immerse yourself in the intricacies of our platform, gaining comprehensive knowledge from end to end, and providing invaluable support to our infrastructure.

What you get to do in this role

  • Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
  • Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
  • Develop automation tools to facilitate and scale day-to-day operations


The ideal candidate for this pivotal role is a database engineer equipped with a robust understanding of database technologies, adept at performance analysis, and possesses exceptional troubleshooting skills. We seek individuals with a relentless passion for dissecting and resolving issues within complex systems operating under dynamic, real-world loads.

To be successful in this role you have

  • 8+ years of Database performance tuning on PostgreSQL and MariaDB
  • 8+ years of experience supporting or testing large-scale web-based distributed applications
  • Hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure products/solutions (Azure in particular)
  • Unix skills: power user or system administrator level knowledge and familiarity
  • Strong problem-solving and analytical skills with an aptitude for learning new technologies

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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