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Principal Technology Consultant

Element AI

Element AI

Sydney, NSW, Australia
Posted on Tuesday, June 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


The Customer Outcomes team at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment.

Role: The role of the Principal Technical Consultant is to bring a deep understanding of their area of specialty to the project team in order to influence the implementation of our product.

What you get to do in this role:

  • Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
  • You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrix project teams.
  • You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
  • You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM product team.
  • You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM application suite


In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.

You will have Experience and Certification in at least 3 of the following Products areas:

  • ServiceNow Administration ( Certified System Administrator )
  • IT Service Management ( ITSM - Certified Implementation Specialist)
  • Hardware Asset Management ( Hardware Asset Management – Certified Implementation Specialist )
  • Software Asset Management ( Software Asset Management – Certified Implementation Specialist )
  • Discovery ( Discovery – Certified Implementation Specialist )
  • Service Mapping ( Service Mapping – Certified Implementation Specialist )
  • Event Management ( Event Management – Certified Implementation Specialist )
  • Cloud Management ( Cloud Provisioning and Governance – Certified Implementation Specialist )

Expertise in the following areas will be considered favourably:

  • ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
  • In depth knowledge of ITSM Processes including Incident, Problem, Change and Request
  • Strong Infrastructure knowledge of current Compute, Network and Storage platforms
  • Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies.
  • IT Operations experience in Enterprise Environments
  • Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues
  • Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
  • Integration expertise with standard methodologies, such as SOAP, REST, etc
  • Automation experience, either self-built or using tools such as Puppet / Chef / Ansible
  • Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc)
  • Cloud Management Platforms such as AWS, VMware, Azure, Google, etc.
  • Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath.
  • Prior and current technical expertise in web technology and the ability to learn new technologies
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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