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Director Digital Technology - Engaging Application Experiences

Element AI

Element AI

Hyderabad, Telangana, India
Posted on Tuesday, June 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Overview:

The Director of Engaging Applications will be responsible for leading and managing the Collaboration Tools Teams within the ServiceNow framework. This role involves overseeing the implementation, maintenance, and enhancement of collaboration tools and platforms to ensure effective communication and cooperation across the organization.

Key Responsibilities:

Strategic Planning: Develop and execute a strategic plan for collaboration tools that aligns with the overall DT strategy and business objectives.

Team Leadership: Lead, manage, and develop the Collaboration Tools Teams, ensuring high performance and continuous improvement.

ServiceNow Integration: Oversee the integration of collaboration tools within the ServiceNow platform, ensuring seamless operation and user experience.

Project Management: Manage projects related to the deployment, upgrade, and enhancement of collaboration tools.

Stakeholder Engagement: Collaborate with various stakeholders to understand their needs and incorporate feedback into the collaboration tools strategy.

Vendor Management: Manage relationships with software vendors and service providers, negotiating contracts and ensuring quality service.

Training and Support: Ensure the provision of training and support for end-users of collaboration tools.

Policy Development: Develop and enforce policies and procedures related to the use of collaboration tools.

Performance Monitoring: Monitor the performance of collaboration tools and take corrective actions as needed.

Budget Management: Manage the budget for collaboration tools, ensuring cost-effectiveness and ROI.


  • Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree preferred.
  • Minimum of15 years of experience in IT with a focus on collaboration tools and platforms.
  • Proven experience in managing teams and large-scale IT projects.
  • Extensive knowledge of ServiceNow and its integration with collaboration tools.
  • Strong leadership and communication skills.
  • Project management certifications (e.g., PMP) are advantageous.


  • Strategic thinking and planning.
  • Excellent leadership and team management.
  • Strong project management and organizational skills.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of collaboration tools and ServiceNow.
  • Ability to work in a fast-paced and dynamic environment.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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