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Director Employer Partnerships

Element AI

Element AI

Sales & Business Development
New York, NY, USA
Posted on Tuesday, June 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a dynamic and results-driven Director of Employer Partners and Engagement to join our ServiceNow NextGen program team. In this role, you will be responsible for engaging with ServiceNow customers and partners to promote hiring from our NextGen talent pool. The ideal candidate will possess strong sales acumen, a deep understanding of the various roles available in organizations that use or implement ServiceNow, and the ability to solve customer and partner problems related to talent acquisition. This role involves close collaboration with ServiceNow stakeholders to understand the employer partner's business direction and the talent required to support it. The ideal candidate will build and execute an annual plan utilizing offerings and services developed by Nextgen team and ensure the plan for the year is successfully executed to meet the goals and objectives of NextGen and the partner's needs.


· Develop and execute capacity, talent, and New Product Introduction (NPI) plans to ensure partners are well-positioned for successful build, sales, pre-sales, and delivery capacity.

· Become an expert in the full ServiceNow Training catalog and product portfolio, to 1) provide recommendations for new or expanded training offerings based on employer partner requirements and 2) To create innovative methods to help employer partners identify talent resources, focusing on making offerings repeatable across the ServiceNow customer and partner ecosystem.

· Build strong relationships with key stakeholders, including hiring managers, HR professionals, and executives, to understand talent acquisition challenges and provide tailored solutions.

· Ensure partners are “in the know” and there is alignment between ServiceNow and employer partner growth strategies.

· Maintain alignment with internal Sales, Alliances & Channels Partner Programs team to uncover ways to incentivize and track employer partner enablement strategies, training, clearances and certification requirements

· Develop and implement strategies to effectively market and showcase the value of NextGen talent to customers and partners.

· Provide guidance and advice to customers and partners on best practices for talent acquisition and hiring from the NextGen talent pool.

· Conduct market research to stay up to date on industry trends, competitor activities, and talent acquisition strategies.

· Collaborate with the ServiceNow NextGen program team to continuously improve and enhance the program's offerings and value proposition.

· Track and analyze key metrics to measure impact of the NextGen talent pool on customer and partner hiring initiatives.


· Bachelor's degree in business administration, Human Resources, or a related field.

· 10+ years in ServiceNow Consulting, Sales, Strategy development, Go to market, Product Development, Talent Acquisition, HR, or other related fields.

· Proven experience in sales, preferably within the technology or software industry with a proven track record of meeting or exceeding sales targets.

· Strong understanding of the roles and functions within organizations that use or implement ServiceNow.

· Problem-solving mindset with the ability to identify customer and partner challenges and provide effective workforce solutions.

· Strong organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.

· Experience creating and executing roadmaps and training materials.

· Familiarity with talent acquisition strategies and best practices is a plus.

· Strong public speaking, presentation and written skills (including the development of plans, presentations and show flows).

· The candidate should be committed to ongoing learning and development and be open to receiving action-oriented feedback aligned to clear expectations.

· Familiarity with Agile and Scrum methodology, practices and tools a plus.

· Commitment to diversity, equity, and inclusion principles, with a focus on promoting opportunities for underserved and underrepresented communities.

· Location New York Cit

For positions in New York City, we offer a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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