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Manager, Executive Communications

Element AI

Element AI

Marketing & Communications
Santa Clara, CA, USA
Posted on Sunday, June 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Who We Are:

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

What You’ll Do:

As a member of the Executive Communications team, you’ll help us bring to life our team’s goal to engage, inspire, and activate our various audiences. Everything moves quickly at a high-growth company, and we’re looking for someone to work across the many facets of our team. This includes leading operations for our team, acting as a project manager for our integrated communications plans and supporting our communications ecosystem and editorial strategy. In a nutshell, you’ll support the holistic ServiceNow integrated communications motion by writing compelling content and keeping things moving smoothly.

How You’ll Do It:

· Writing –You’ll write engaging stories for a variety of audiences, including C-suite and for our own ServiceNow employees. You’re comfortable in ghostwriting and sharing stories about leadership lessons, the importance of customer digital transformations, and how ServiceNow makes the world work better (to name a few!). You’re also comfortable creating pithy LinkedIn posts to share written assets/stories.

· Team operations and editorial support – As a jack of all trades, you will help improve our team processes and editorial management. And, you’ll measure success towards our team’s goals. This will include measuring engagement across all internal and external channels and connecting to business partner metrics that show where we’ve been and help us determine what’s next (this will all go into our quarterly metrics PowerPoint deck that you’ll help with).

· Project management – You’ll make sure work flows seamlessly as we execute against our integrated communication plans, including Global Field events.

If you’re hungry to build a career in executive communications, this is a great opportunity to develop world-class communications skills and practices with growth potential across the team and business.

Who You’ll Work With:

Our team works with the Employee Communications, Corporate Communications, and the office of Customer Outcomes. We’re laser-focused, yet flexible, and are always up for a new challenge. And most importantly, we’re fun. We don’t take ourselves too seriously.

Who you are:

You know how to create engaging communications assets – whether it’s for internal employees or C-suite audiences. You have good analytic and decision-making skills. Your strong communication skills help you influence others. You love trying new things and always come to the table with fun ideas. And, your writing is on fire.

Qualifications

Our minimum requirements for this role include:

· Bachelor’s degree in English, journalism, communications, organizational change, or related field

· 3-5 years of communications experience, with an interest in building a career in corporate communications at a tech company

· Strong project manager (experience supporting communication campaigns a plus!)

· Cross-functional, global project experience

· Ability to innovate and produce creative, yet measurable results

· Resourceful and motivated communicator who can independently prioritize shifting workloads in a high-growth, ever-changing environment

· Excellent writer and verbal communicator—ability to write and tell great stories!

· Creative, visual storyteller with an eye for detail and a great sense of humor

For positions in the Bay Area, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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