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Data Center Operations Analyst

Element AI

Element AI

IT, Operations
Austin, TX, USA
Posted on Sunday, June 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Please Note: Work will be required to be in the Austin, TX Data Center 5 days a week.

What you get to do in this role:

  • As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, operations and architecture. You will:
  • Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
  • Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
    Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications

To be successful in this role you have:

  • 2+ years of relevant experience OR Certification as a Data Center Professional
  • Data Center certification and the desire to grow a career in the datacenter field
  • Excellent communication, customer service, problem solving, time management and interpersonal skills required.
  • Strong analytical skills with the ability to multi-task several unrelated issues.
  • Must be able to travel domestically.
  • General documentation skills with particular emphasis on technical processes and standards.
  • Proven ability to function independently in ambiguous situations with a record of success.
  • Detail Oriented
  • General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, and security.
  • Perform basic hands-on hardware break-fix with servers and network appliances.
  • Working knowledge of networking/server architecture and hardware.
  • Willing to learn vendor management in a data center environment.
  • Process oriented and experienced in process development.
  • Auditing and inventory management skills are a plus.
  • Knowledge and experience in ITIL process methodologies a plus.
  • Sustainability in the workplace knowledge is a plus.

GCS-23

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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