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AMS Security Strategy Partnership Business Development Manager

Element AI

Element AI

Sales & Business Development
Addison, TX, USA
Posted on Friday, June 7, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

AMS Security Strategy Partnership Business Development Manager

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a Business Development Manager aligned to our Security Operations product suite.

As a Business Development Manager for our Security team, you will play a pivotal role in helping AMS sales leadership define, shape and execute the Security GTM strategy within their business. You will help role out initiatives that contribute to market success of ServiceNow's Security Operations products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities including growth, upsell/cross sell motions, and health/adoption focus.

In this role, you will specifically help drive NNACV and customer expansion for our Security ecosystem technology partnerships, creating new revenue streams for ServiceNow. You will bring together and drive cross-functional collaboration to execute strategic initiatives and contribute to our continued growth. You’ll be the primary interface to connect sales cycles between ServiceNow and the strategic resell for our technology partners. You’ll design and execute sales campaigns that will capitalize on our joint selling market opportunity and increase customer satisfaction. This role requires a seasoned professional with sales leadership, business development, strategy and operations expertise.

This position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven seller, expert at partnering with field teams, a superb relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization. The candidate must be able to combine GTM expertise, product/market knowledge and sales GTM excellence to drive action and deliver results.

What you get to do in this role:

  • Develop our reseller operating model, from strategy to playbook to execution.
  • Work with and thru our technology partners to establish sustainable support models for deal cycle product and technical support; models that don’t rely on our internal business unit teams for support.
  • Analyze existing customer install base to identify and prioritize opportunities for joint upsell, cross-sell, and new logo acquisition campaigns. You’ll craft those plans in tight alignment with the objectives of each technology partner resell opportunity.
  • Partner closely with SecOps Specialist teams and with core teams to execute sales cycles and close new business.
  • Collaborate externally with selling teams aligned to our external technology partners, and coordinate internally to achieve cohesive joint sales campaigns with ServiceNow core field teams.
  • Develop and execute growth strategies at a Major area level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively GTM.
  • Own the multi-quarter business performance view, continuously track & monitor key metrics to ensure success, recommend course correction & success initiatives for our technology partnership GTM.
  • Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU (Business Unit) and partnership integration roadmap based on customer & market insights.
  • Define and drive cross functional programs that empower sales and solution consulting teams to drive Security Operations sales, adoption and customer success.
  • Help build, manage and report on the Security Operations resell forecast and pipeline to the business with sales leadership.
  • Partner with our Global Partner and Channel organization to influence the evolution of additional technology partnerships within the Security space.
  • Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership.
  • Help coach the core teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
  • Define enablement priorities, expand field domain expertise, uplevel competitive readiness.
  • Facilitate best practice sharing between field teams and support a strong virtual community of interest around Security Operations technical partnerships.


To be successful in this role you have:

  • Deep sales, market and product knowledge relating to Security Operations, with proven enterprise software sales experience in a large, global matrixed sales organization.
  • Bachelor's degree in business, IT or related discipline.
  • 10+ years experience in technical consultative selling, account management, or sales strategy roles.
  • Proven track record in business development and strategic planning with VP level leadership
  • A strong drive for results and ability to collaborate and influence.
  • Strong leadership and cross-functional collaboration skills.
  • Willingness to travel 30-50% of the time.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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