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Sr Hardware Support Services Engineer

Element AI

Element AI

Other Engineering, Customer Service
Dublin, Ireland
Posted on Friday, June 7, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself too always be your best.

Come join the Hardware Support Services Team and be a part of a fast-growing group focused on delivering world-class service for both internal teams and external customers.


You will be a member of the CCE Organization which is responsible for Global hardware maintenance, repair, standards, architecture, and design. As a Hardware Support Engineer, you will join a highly successful team, led by women leaders, hyper-focused on the maintenance and reliability of the hardware powering the ServiceNow Enterprise Cloud.

What you get to do in this role:

  • Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
  • Work closely with hardware vendors to understand and solve problems as needed
  • Work closely with your team and partner teams to help support the hardware break-fix process to overcome technical problems
  • Document new processes and procedures as needed


To be successful in this role you have:

  • 3+ years’ experience with Linux-based operating systems on an enterprise-class server level.
  • Ability to troubleshoot hardware such as NVMe, Motherboards, DIMM Modules, etc.
  • Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.
  • Demonstrate the ability to drive complex problems to resolution
  • Excellent problem solving, conflict management, time management, and interpersonal skills required
  • Must be able to communicate at a level appropriate to the audience
  • Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.
  • Experience using the ServiceNow platform preferred but not required

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

  • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.

  • Good working culture to support the balance you need in both work and life.

  • Parental leave programs.

  • Childcare and caregiving benefits.

  • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.

  • A global, cross-functional mentoring program.

  • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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