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M&A Integration & NPI GTM Readiness Director

Element AI

Element AI

Santa Clara, CA, USA
Posted on Thursday, June 6, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The M&A Integration & NPI GTM Readiness Director is accountable for functional integration strategy and execution, defining the M&A playbook across multiple scenarios, GTM Readiness for new product launches for integration products, and Global Operational readiness. The ideal candidate has a proven track record of launching products successfully, turning strategy into execution, transforming to drive operational scale to support speed of product innovation, and delivering business outcomes on time and with high quality. The successful candidate is a results-driven leader who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact.

What you get to do in this role:

  • Participate in due diligence for potential acquisitions, analyzing in-depth operations, Sales, Marketing and Partner aspects of businesses and performing complex analyses, including helping in developing and implementing strategies for each acquisition
  • Play an active role in launching new NPI offers related to alliance and acquisition
  • Design/optimize businesses processes to support new offers launch
  • Assess NPI offers for Go-To Market (GTM) readiness
  • Co-develop an engagement model that is repeatable, agile, and optimized launch process for these offers
  • Act as the Program Lead to enable GTM readiness across all functions to launch the offer
  • Lead the Lead to Cash cross-functional team to develop the business process & operational requirements for transactability for the offers
  • Work with IT and Process leaders as needed to prioritize and execute the solutions
  • Define and execute program plans with cross-functional teams to ensure commercial & operational readiness for launch
  • Ensure comprehensive planning including post sale readiness
  • Develop, manage, and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
  • Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
  • Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
  • Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives


Our ideal candidate:

  • Experience in working with cross-functional teams to deliver engagements across all of phases of the M&A lifecycle including due-diligence, pre-close and post-merger integration
  • You are a critical thinker, embracing ‘out of the box’ thinking to solve problems
  • Proven experience in launching SaaS offers, experience with alliance business model is highly desirable. Well-versed in SaaS business processes and customer lifecycle
  • Exemplary program management skills: this is in terms of process and documentation, keeping two steps ahead of the plan (foreseeing issues, risks, dependencies); leading and facilitating meetings; crisp verbal & written communication skills with ability to negotiate/influence and work cross-functionally
  • Highly analytical, fact driven, and process orientated mindset
  • Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
  • Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
  • Ability to challenge the status quo and develop mindshare to drive towards a common goal
  • Ability to synthesize information that can be easily consumed by various executive audiences
  • Good understanding to Quote to Cash, Goal to Compensation and partner business processes
  • Inspires and empowers people across ServiceNow to unleash their full potential and capabilities in service of our customers and each other
    • Model’s integrity and respect for others and works to embody our values
    • Can rally teams to achieve results reliably and with urgency
  • Drives results that deliver short-and-long term value for all ServiceNow’s global stakeholders – customers, partners, employees, investors, etc.
    • Pursues reliable outcomes and predictable high performance over time while also knowing when to take risk and pursue disruptive initiatives that lay the foundation today for breakthrough value tomorrow
    • Establishes clear priorities, aligns activities, simplifies the complex, makes decisions, and executes with speed and urgency.
  • Rolls up his/her sleeves and is a relentless problem-solver with a bias to action

For positions in the Bay Area, we offer a base pay of $173,100 - $302,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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